Expert Services Manager, Search

Skai•New York, NY

1d•$85,000 - $95,000•Hybrid

About The Position

The Expert Services Manager is a dynamic thought leader tasked with providing world-class services and strategic consultation to Skai clients. Day to day enablement, campaign creation and optimization, supporting client calls and performance reporting of Search Advertising campaigns will be the primary responsibilities of this role. This Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Search management platform. Partnering with an Expert Services Director, this individual will execute and deliver elite-level results to ensure high growth for our clients and maintain the high standards of excellence that our Expert Services team at Skai is known for. Primary channels include Google Ads, Google Performance Max, Microsoft Search, and Microsoft Smart Shopping/Performance Max. Candidates must have paid shopping and search experience, strong data analysis capabilities, and deep knowledge of the Search ecosystem. The ideal candidate will have a strategic-to-execution mindset and client communication skills needed to clearly guide enterprise brands. In addition to serving external clients, this role will support internal stakeholders by serving as a Search expert for the region with opportunities to drive innovation across search publishers and underpinning Skai's role as a leader in paid search.

Requirements

Passion, curiosity and a drive to finding efficiencies & opportunities for growth
Desire to deliver best-in-class service
Ability to work both independently and as part of a team
Strong interpersonal communication skills, both in writing and verbally
Proven track-record of problem-solving
Undergraduate degree
3-4 years of hands-on paid search campaign implementation, optimization and management experience
3+ years client-facing or customer service experience
Data analysis, Microsoft Excel, Google Workspace, and AI agentic solutions skills
Experience collaborating with a global team, both locally and virtually
Energized by solving problems and finding opportunities to make a client successful

Nice To Haves

Experience with Skai or other search marketing platforms preferred
Google Ads and Microsoft Advertising certifications highly desirable
Ability to travel occasionally

Responsibilities

Uphold the team mission to bring about client success and self-sufficiency within search marketing and management
Execute ad campaigns at an elite level, optimizing performance to exceed clients’ goals
Act as a consultant and advisor to clients regarding media planning, campaign strategy and best practices
Communicate the success and performance of assigned accounts, both internally and externally
Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively
Closely support our client services team and existing clients through QBR and strategic consulting support as needed
Pursue solutions for managed clients beyond the tools and templates available as needed
Partner with product development, technical account management, growth, and client success teams to drive platform innovation and capture market opportunity