Paid Search Manager

Skai•Chicago, IL

21h•Hybrid

About The Position

Skai is seeking a dynamic thought leader to join their Expert Services team as an Expert Services Manager. This role is responsible for providing world-class services and strategic consultation to Skai clients, focusing on the enablement, campaign creation, optimization, client support, and performance reporting of Search Advertising campaigns. The Expert Services Manager will oversee all aspects of assigned account program performance and client satisfaction on the Skai Search management platform. In partnership with an Expert Services Director, this individual will deliver elite-level results to ensure client growth and uphold the team's high standards. Primary channels include Google Ads, Google Performance Max, Microsoft Search, and Microsoft Smart Shopping/Performance Max. The role requires candidates with paid shopping and search experience, strong data analysis capabilities, and deep knowledge of the Search ecosystem, along with a strategic-to-execution mindset and client communication skills. This position also supports internal stakeholders by acting as a Search expert and driving innovation across search publishers.

Requirements

Undergraduate degree
3-4 years of hands-on paid search campaign implementation, optimization and management experience
3+ years client-facing or customer service experience
Data analysis, Microsoft Excel, Google Workspace, and AI agentic solutions skills
Experience collaborating with a global team, both locally and virtually
Energized by solving problems and finding opportunities to make a client successful

Nice To Haves

Passion, curiosity and a drive to finding efficiencies & opportunities for growth
Desire to deliver best-in-class service
Ability to work both independently and as part of a team
Strong interpersonal communication skills, both in writing and verbally
Proven track-record of problem-solving
Experience with Skai or other search marketing platforms preferred
Google Ads and Microsoft Advertising certifications highly desirable
Ability to travel occasionally

Responsibilities

Uphold the team mission to bring about client success and self-sufficiency within search marketing and management
Execute ad campaigns at an elite level, optimizing performance to exceed clients’ goals
Act as a consultant and advisor to clients regarding media planning, campaign strategy and best practices
Communicate the success and performance of assigned accounts, both internally and externally
Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively
Closely support our client services team and existing clients through QBR and strategic consulting support as needed
Pursue solutions for managed clients beyond the tools and templates available as needed
Partner with product development, technical account management, growth, and client success teams to drive platform innovation and capture market opportunity