Expert Program Manager - Payment Integrity

Delta Dental•United States,

3d•$123,600 - $267,800•Remote

About The Position

The Expert Program Manager is a strategic, cross-functional leader within the Payment Integrity organization. The role partners with leadership and business teams to translate strategic priorities into actionable work plans and drive key initiatives through to completion. The position brings structure, visibility, and accountability to complex programs spanning data, analytics, technology, operational improvement, and emerging AI capabilities. The program manager facilitates planning, coordinates execution across multiple teams, manages dependencies and risks, and ensures initiatives are delivered on time and aligned with organizational objectives. The role involves breaking complex strategies into manageable workstreams, developing execution plans, and advancing progress through influence, collaboration, and stakeholder engagement. The position requires a bachelor's degree or equivalent combination of education and experience and at least seven years of program management, project management, or related leadership experience. Relevant experience may include healthcare, health insurance, payment integrity, analytics, data infrastructure, data warehousing, reporting, or technology implementations. The role uses Agile and iterative planning approaches and may support initiatives involving AI, machine learning, or advanced analytics. Listed tools include Jira, Confluence, Power BI, Tableau, JMP, and Microsoft Office Suite. The listed national base pay range is $123,600–$267,800. Delta Dental describes a rewards package that includes competitive base and incentive pay, retirement contributions, medical and pharmacy benefits, employer-paid dental and vision benefits, wellbeing incentives, paid time off and holidays, learning and family-support programs, volunteer opportunities, and employee discounts.

Requirements

Bachelor's degree or equivalent combination of education and experience.
At least 7 years of program management, project management, or related leadership experience.
Demonstrated success leading large, complex, cross-functional initiatives from planning through execution.
Experience working with multiple stakeholders and teams in fast-paced, evolving environments.
Strong program and project management expertise, including breaking complex initiatives into manageable workstreams and execution plans.
Ability to drive execution and deliver results across cross-functional teams without direct authority.
Exceptional organizational, communication, and stakeholder management skills.
Strong analytical and problem-solving skills, including identifying trends, risks, and opportunities.
Experience supporting data infrastructure, data warehousing, reporting, analytics, or technology implementation initiatives.
Working knowledge of Agile methodologies, Scrum practices, and iterative planning approaches.
Experience using project and analytics tools such as Jira, Confluence, Power BI, Tableau, JMP, and Microsoft Office Suite.
Ability to communicate effectively with technical and non-technical audiences.
Strong influencing, facilitation, negotiation, and conflict-resolution skills.
Experience operating amid transformation and organizational change.
Demonstrated ability to bring clarity, structure, and momentum to evolving programs and strategic initiatives.

Nice To Haves

Healthcare, health insurance, payment integrity, analytics, or related industry experience.
Exposure to AI, machine learning, or advanced analytics initiatives; not required.

Responsibilities

Translate long-term strategic objectives into actionable work plans and 12-week planning cycles.
Drive execution of complex programs and projects across Payment Integrity teams and business functions.
Create structure, visibility, and accountability around priorities, deliverables, timelines, and outcomes.
Develop and maintain integrated program plans, roadmaps, milestones, and leadership status reports.
Identify, monitor, and manage program risks, issues, dependencies, and decision points.
Facilitate cross-functional collaboration and alignment across business and technology teams.
Lead stakeholder communications and executive reporting on program health, accomplishments, challenges, and key decisions.
Support initiatives involving data infrastructure, data warehousing, vendor solutions, analytics platforms, and emerging AI and machine learning capabilities.
Coordinate planning and execution using Agile methodologies, organizing work into workstreams and sprints where appropriate.
Develop presentation materials and executive-level communications to support strategic decision-making.
Partner with business leaders to prioritize work, address obstacles, and deliver organizational goals.
Maintain program documentation and knowledge repositories.
Improve program management processes, tools, and team collaboration practices.

Benefits

Competitive base and incentive pay.
401(k) with matching and non-matching contributions.
Medical and pharmacy benefits.
100% employer-paid dental and vision benefits.
Holistic wellbeing program with financial incentives.
Generous paid time off, 12 paid holidays, and a birthday off.
Career development and tuition reimbursement.
Recognition program.
Adoption assistance, fertility treatment, and child, elder, and pet care assistance.
Social responsibility and volunteer opportunities.
Employee discount program.