Expert Functional Consultant, Loan IQ

Finastra • Atlanta, GA

23h • Hybrid

About The Position

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Reporting to the Implementation Director, the Expert Functional Consultant, Loan IQ is responsible for data analysis and mapping, system configuration, implementation, consultative training and/or reinforcement of training, and implementation support of software applications for new and existing clients. Follow project standards within established timeframes at defined quality levels, and ensure projects are completed according to schedule and client specifications. This position is client-facing and requires travel to the client site as the project warrants. Work performed is typically moderately complex.

Requirements

• Demonstrated expertise in the relevant domain, with a proven track record of leading complex initiatives and delivering business outcomes, preferably within a financial institution or enterprise software company.
• Strong functional experience with Finastra Loan IQ is required.
• Client facing service experience required.
• Software implementation, support, or training experience strongly preferred.
• Experience with project management disciplines preferred.

Responsibilities

• Interact with client, consultatively, to determine project requirements and needs analysis.
• Establish and/or assist client with configuring system parameters and controls based on client’s business practices and processes; recommend best practices; review setup with clients and gain client acceptance.
• Conduct data analysis and mapping activities for assigned applications if applicable.
• Analyze source data files and map data to target application for use by technical resources to develop programs.
• Provide on-site or remote support during client conversions as applicable.
• Test and troubleshoot system configuration and functionality.
• Validate new system input, output, and connectivity.
• Identify, research, and assist in resolving any issues with technical resources.
• Facilitate converted database validation work sessions with clients as applicable.
• Assess and report risks during project and participate in the development and implementation of mitigation plans.
• Communicate project scope, status, and risks to all stakeholders.
• Record accurate and timely accounting of time spent on project related activities.
• Follow established project, departmental, company procedures and quality standards.
• Follow established project management standards.
• Provide activities related to the management of assigned implementation projects to bring the project to a timely close and transition the client appropriately.
• Complete post-implementation tasks in a timely manner.
• Update internal documentation as applicable.
• Provide subject matter expertise to internal staff including, but not limited to, sales, development, support, training, professional services as needed.
• Participate in the development of implementation or training content.
• Conduct software training and/or reinforce prior training to both external clients and internal staff.
• Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.

Benefits

• Unlimited vacation, subject to local regulations and business priorities.
• Hybrid working arrangements.
• Paid time off for voting, bereavement, and sick leave.
• Confidential one‑to‑one support through our Employee Assistance Program.
• Access to a network of Wellbeing Champions and Gather Groups.
• Monthly events and initiatives designed to help you thrive.
• Medical, life and disability insurance.
• Retirement plans.
• Lifestyle and other benefits.
• Paid time off for volunteering.
• Donation‑matching opportunities.
• Involvement in inclusion communities.
• Access to online learning and accredited courses through our Skills & Career Navigator tool.
• Participation in our global recognition program, Finastra Celebrates.
• Regular employee surveys that help shape our culture and ways of working.
• Flexible working hours.
• Pension plan.
• Comprehensive health initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed