Expert EV Customer Advisor

Pacific Gas And Electric Company•Oakland, CA

1d•$122,000 - $194,000•Hybrid

About The Position

The Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California and has an ambitious goal of electrifying 3 million vehicles by 2030. CET leads a ~$0.6B portfolio of transportation electrification (TE) programs to increase the adoption of clean vehicles in California as we work to address one of the largest contributors to climate change – and we need a motivated, organized strategic thinker to help us expand this portfolio. We serve PG&E’s customers by deploying electric vehicle programs to increase access to charging infrastructure, reduce total cost of electric vehicle ownership, educating our customers and pursuing innovative strategies to unlock additional benefits to EV drivers and the grid. PG&E believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and our customers. The first step in achieving that vision is facilitating the transition to electric vehicles for our customers by simplifying the process, educating customers on the benefits of EVs, and connecting customers to available resources. CET’s EV Customer Programs team manages a robust portfolio of EV programs and finds solutions to customer barriers to EV adoption. The EV Advisor role is focused on guiding customers through their transportation electrification (TE) journey and is a centralized point of contact within PG&E. EV Advisors cover a wide breadth of TE topics and serve as subject matter experts that facilitate commercial customer transitions to electric vehicles. This role directly supports the EV Advisory Services program. CET’s EV Advisory Services program provides customers with information and resources related to site selection, fleet electrification planning, rate selection, load management, vehicle to grid integrations, and everything in between. The program relies heavily on internal cross collaboration efforts with BES, Service Planning and Design, Distribution Planning, Vehicle to Grid Implementation, Marketing, and IT. The ideal candidate is highly organized, has subject matter expertise in transportation electrification and the role of the utility within that process, is experienced with working with commercial customers, is enthusiastic about finding solutions for day-to-day problems, and is a customer champion. The role is classified as hybrid (0-3 days per week in office), working primarily from your remote office and in-person in the Oakland General Office to attend team meetings or as business needs require. The role will also require significant travel throughout PG&E’s service territory to attend events and engage with stakeholders in person.

Requirements

Bachelor’s degree preferred or 8 or more years of industry related experience.
Relevant experience, 8 years
Travel 3-5 days per month, frequent driving

Nice To Haves

Detail oriented with excellent organization and time management skills
Excellent presentation, written, and verbal communication skills
Subject matter expertise and/or established relationships with stakeholders in one or more high-impact areas within Clean Transportation, such as fleet electrification or total cost of ownership analysis
Knowledge of distribution planning, load management, and/or associated technologies
Knowledge of regulations and regulatory agencies that impact electric vehicles
Experience working with one or more of the following stakeholders: commercial customers, vehicle/EVSE OEMs, engineering design firms, TE consulting firms, fleets, regulatory agencies, or utilities
Background in solving complex problems and effectively articulating actions
Demonstrated ability to manage multiple assignments simultaneously, prioritize and deliver quality results on time
Comfortable working independently, in support of the broader team
Ability to represent the company with customers or industry representatives, as needed
Ability to work constructively, collaborate and resolve challenges across stakeholders
Ability to make intense, demanding work fun

Responsibilities

Implement PG&E’s acquisition strategy and generate leads for EVAS
Develop a deep understanding of the various factors involved in TE decision making and further customer’s knowledge of the process and PG&E’s role within it, tailoring presentations/tool demonstrations to fit unique customer scenarios
Help develop and refine customer facing resources and tools
Research and communicate emerging regulatory issues (i.e., CARB vehicle regulations)
Ensure timely and accurate data entry and documentation of project information across various tools, including Salesforce, Excel, & Power BI
Foster a collaborative and speak up culture that drives transparency
Resolve issues related to program, customer satisfaction, and internal coordination
Ensure high customer satisfaction in end-to-end customer journey