About The Position

This role is for an individual who wishes to become a Home/Property Claims Expert. If you do not yet have your claims adjuster license, no problem: we will train you and support you in obtaining it. To succeed in this role, experience related to housing/buildings is important, for example: building inspection, estimation, damage restoration, or construction. Work locations include Montreal (2020, boul. Robert-Bourassa), Laval (600, rue Lucien-Paiement), or Saint-Hyacinthe (2450, rue Girouard Ouest), Quebec (5700 Boul des Galeries). The schedule is 8:30 AM to 4:30 PM, Monday to Friday (35 hours/week). The anticipated start date is October 22, 2026. This is a new role within our growing team.

Requirements

  • Motivation to evolve in the compensation field.
  • Relevant experience (e.g., building/estimation/damage restoration/construction; knowledge of building mechanics is an asset).
  • Excellent communication skills, both oral and written.
  • Analytical skills, judgment, and rigor in file handling.
  • Strong time management skills and ability to manage multiple priorities.
  • Comfortable with computer tools and systems.
  • Bilingualism French/English required: Must be able to answer calls and provide service to an English-speaking clientele on a regular basis.
  • To obtain your claims adjuster license, you must meet one of the following criteria: College Diploma (DEC) OR 3 years of transferable full-time experience, AND a High School Diploma (DES/DEP – at least 60 units) or equivalent (CEES / equivalence attestation).

Nice To Haves

  • Knowledge of building mechanics is an asset.

Responsibilities

  • Gather the version of facts from insureds or witnesses and document the events.
  • Analyze applicable coverages and determine if the claim is covered.
  • Evaluate the information gathered, establish necessary decisions (responsibility, file analysis) and review damage assessments.
  • Settle claims fairly and equitably: validate damages, negotiate as needed, and process payments.
  • As needed, open new claim files by phone and ensure rapid support for the situation.

Benefits

  • Flexible work arrangements and a hybrid work model
  • Possibility to purchase up to 5 extra days off per year
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
  • Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
  • Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance)
  • Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
  • Defined benefit pension plan offering the opportunity to receive guaranteed income for life.
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