Expert Center Professional I
Waters Corporation
•Remote
About The Position
Experienced HPLC Specialist with strong expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
Requirements
- Bachelor or Masters in Electronics / Instrumentation / Chemistry
- 3+ years of work experience in Analytical instrumentation & customer support.
- Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.
Responsibilities
- Manage complex technical escalations and customer issues.
- Deliver advanced remote troubleshooting and support.
- Collaborate with cross-functional and field service teams.
- Ensure quick resolution of critical customer problems.
- Improve customer satisfaction through effective communication.
- Provide expert guidance to service engineers.
- Reduce downtime through efficient issue resolution.
- Support knowledge sharing and technical training.
- Maintain high service and support standards.
- Handle multiple priority cases effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
