Card Expert - Contact Center
Emprise Bank 2•Wichita, KS
•Onsite
About The Position
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. We are currently seeking a Card Expert to join our Customer Experience team in Wichita, KS. As a Card Expert in our Contact Center you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, and consultative selling.
Requirements
- High school diploma or equivalent required
- 2+ years of customer service experience required
- Successfully pass a credit check required
Nice To Haves
- 1+ years of bank experience preferred
- Previous sales experience preferred
- Bilingual in Spanish preferred
- Proficiency with large server based applications and Microsoft Office products preferred
Responsibilities
- Provide technical support for customers on complex card inquiries
- Process customer card disputes and requests
- Monitor, process, and complete transactions and appropriate documentation per customers request
- Monitor electronic communication from multiple digital channels
Benefits
- Competitive salary and benefits
- Professional growth
- Rewarding and challenging environment
- Opportunities to be involved in our communities
- Culture of integrity, passion, and success
- Shift differential pay for bilingual candidates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
