eXpert Care Concierge, Bilingual (Spanish/English) - (REMOTE)
eXp World Holdings, Inc.
•Remote
About The Position
This role involves providing world-class service to agents in a virtual environment. The eXpert Care Concierge will assist agents with questions through a ticketing system, a multi-queue phone system, and an agent support CRM. The position also involves directing agents to the appropriate resources within the company.
Requirements
- High school Diploma/GED required
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Excellent written and verbal communication skills in both English and French
- Problem Solving Skills
- 2+ years in the Customer Service industry
Nice To Haves
- Real Estate experience strongly preferred
- Real Estate experience preferred
Responsibilities
- Frontline support for the ticket system and agent support CRM.
- Assist agents with questions through the ticketing system, multi-queue phone system, and agent support CRM.
- Direct agents to where they need to go for help in different areas of the company.
- Answer inquiries in live chat and email.
- Provide resources and respond to agent inquiries via multi-queue phone system.
- Other duties as assigned.
Benefits
- Fully remote environment
- Company provided equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
