Experiences and Adventures Manager

Auberge Collection•Santa Fe, NM

2d•Onsite

About The Position

Join the Experiences team as a full-time Experiences and Adventures Manager. This role is responsible for the oversight and success of various complimentary and paid guest experiences at Bishop's Lodge Resort. The Experiences and Adventures Manager will play a key role in daily operations, lead a team of, and be cross-trained to assist in every department and aspect of the hotel. This is a wonderful opportunity for a curious, organized and active person to join the exciting world of hospitality and experiences.

Requirements

Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries.
Deep knowledge of outdoor adventure activities: hiking, horseback riding, fly fishing
A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies
Adaptability, strong organization and time management skills
A passion for visual excellence and consistency
Clear and strong communication, working with all departments of the hotel
Detail oriented with a desire to present all activities and gifts at the highest standard
Independent worker who can be a leader and assistant to the experiences team
Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities

Nice To Haves

Event production, Event operations and/or Food & Beverage operations experience is encouraged.

Responsibilities

Programming/Events/Experiences/Holidays/Group with direction from ADOE
Ensuring setup and execution is in line with the SOP and consistent
Managing day to day operations and movement of Activity attendant team
Managing setup + hosting one-off events (ex. Easter egg hunt)
Audit adventure activities to ensure high quality and one of a kind experience
Managing enchantments as directed by Area Director of Experiences
Weekly Programming Calendar
Executing scheduled programs with Adventure Coordinator team
Ensuring necessary venue usage and set up for scheduled programs
Scheduling Adventure Coordinator team as needed for weekly coverage
Management of WAY platform for current and new sessions
Maintain a robust and consistent weekly calendar in partnership with ADOE
Purchasing, organizing, managing inventory and storage of needed supplies
Maintain experience venues addressing and following up on maintenance & repair issues, organization of storage areas with attendant team
Relationship management and invoices
Cross checking billing & charges accuracy
Addressing needs related to venue, bookings and supplies
Elevating experiences and maintaining brand standards
Sourcing and researching new partners and vendors
Updating special collateral and calendars as directed by ADOE
Joining morning and department rallies to share updates on upcoming programming, new experiences etc
Documenting correct setups, including building SOPs, distributing to team, and maintaining consistency
Coordinating internal documents and assisting in distributing them to property teams
Experiences training with necessary hotel teams
Supporting implementation and SOP training of amenities- welcome, departure, turndown and notable guest programs.
Supporting creative projects and brand integrity throughout the property in partnership with ADOE