Experiences Ambassador

Freed Corp • Gravenhurst, ON

1d • CA$0 - CA$18 • Onsite

About The Position

Experience ambassadors bring culture and fun to the resort through daily activities, impromptu programming, creativity, and exceptional customer service. The Experiences Ambassador is responsible for facilitating and executing programs and activities throughout the Resort and is the first point of contact for any amenities offered on the Resort property.

Requirements

• Excellent customer service skills
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds
• Significant exposure to varying weather conditions
• Previous roles in customer service or hospitality.
• Must be eligible to work in Canada

Nice To Haves

• Previous experience working with children is an asset.
• Previous experience in a recreation role is preferred
• Energetic and outgoing

Responsibilities

• Welcomes guests to the pool area and ensures a smooth check-in process by providing towels, booking guests into amenities, and answering any questions they may have.
• Provide information to guests about available recreation facilities and activities, lessons and equipment.
• Responsible for setting up, tearing down and hosting the daily recreational activities or programs available on site under the guide of the Experiences Coordinator. Includes but not limited to arts and crafts, social programming, physical activities, games, movie nights, etc.
• Providing exceptional customer service, communicate to customers the available programs, activities and events as well as other Resort offerings.
• Pool upkeep including water quality testing, vacuuming, and skimming. (No prior experience necessary, full training will be provided).
• Starting and maintaining fires for our Sauna and Firepits.
• Making bookings for guests for the sauna, firepits, or activities.
• Respond to guest inquiries with respect to programs, activities and services offered.
• Provide exceptional customer service in every interaction.
• Maintain the cleanliness and organization of all recreation areas by wiping down equipment, picking up garbage and ensuring supplies are stocked.
• Explain and enforce the rules and guidelines of the recreation facilities and activities.
• Be an ambassador to promoting and encouraging use of the activities offered.
• Support the retail store as needed with selling, stocking and keeping the merchandise clean.
• Assist in other duties as assigned by the Supervisor or Manager.

Benefits

• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed