Experienced BMW Technician

Hendrick Automotive Group•Charleston, SC

24d•Onsite

About The Position

The Experienced BMW Technician is responsible for identifying required vehicle service and performing repair, service, and maintenance work. The technician examines customer vehicles, identifies necessary repairs and maintenance, estimates repair costs, requests parts, performs and documents work, and follows dealership and manufacturer service guidelines. The position also uses available technologies to support the customer experience and maintains customer satisfaction at or above company standards. The technician is expected to participate in required training, accurately record all hours worked, follow safety rules and company policies, maintain an organized, clean, and safe work area, and demonstrate the company’s core values. Duties are performed primarily in the service area and include movement around vehicles, working in different physical positions, and safely operating power tools and test equipment. The role regularly interacts with customers, service advisors, and the service manager. Other duties may be assigned.

Requirements

High school diploma.
Five or more years of desired work experience.
Automotive parts and systems knowledge, demonstrable mechanical skills, and technical training or commensurate technical experience.
Valid driver’s license.
Certified or senior technician status with the respective manufacturer.
State inspection/emissions license required by the state.
All required manufacturer fundamental training and/or NAPA training provided by HAG.
Meet and/or exceed manufacturer requirements for ASE tests.
Manufacturer training completed to perform warranty repairs and recalls on most vehicles, pre-delivery inspections (PDIs), maintenance, and minor repairs.
Basic computer skills to use the timekeeping system and ability to learn the parts department inventory and ordering system.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide; apply common-sense understanding; handle standardized situations; and understand and follow technical manuals.
Ability to lift up to 50 pounds and perform the physical activities described, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, and crawling.
Regular and predictable attendance; scheduled shifts may include evenings, weekends, and holidays.

Responsibilities

Examine customer vehicles.
Identify necessary vehicle repairs and maintenance.
Estimate the cost of repairs.
Perform vehicle repairs and maintenance efficiently and according to dealership and manufacturer guidelines.
Document services performed and request necessary parts.
Use available technologies to enhance the customer experience.
Maintain customer satisfaction (CSI) at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards, company policies and procedures, and applicable federal, state, local, and company safety rules.
Demonstrate the company’s core values.
Perform other duties as assigned.