Experienced Auto Service Advisor - Up to 5K Sign-On for qualified candidates

Kunes Country Automotive Management Inc•Sterling, IL

1d•Onsite

About The Position

Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, they pride themselves on their focus on community, employee development, and providing top-tier automotive solutions. Kunes Auto Group is seeking a customer-oriented, Experienced Automotive Service Advisor to join their team. In this role, you will serve as the vital link between customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Requirements

2+ years prior Service Advising experience in a dealership is required.
Strong communication and organizational skills with attention to detail.
Ability to multi-task is key
Proficiency with computer systems and service scheduling software.
Valid driver’s license and clean driving record.

Responsibilities

Greet customers warmly, assess their vehicle concerns, and record their needs.
Prepare detailed repair orders, including labor and parts estimates, for customer approval.
Communicate with customers about inspection results and recommend necessary corrective actions.
Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
Schedule service appointments, ensuring a seamless and efficient process.
Maintain high customer satisfaction standards by addressing concerns promptly.