Experienced Auto Glass Installation Technician

Safelite•North Andover, MA

About The Position

As a certified Safelite Master Technician, you will be an industry expert who uses leading technology to complete vehicle glass repairs and replacements independently. You will coach and mentor other Technicians while providing high-quality, safe work and exceptional customer service. The position may be based at a Safelite Shop or Mobile Glass Shop and includes traveling to customer locations in a company fleet vehicle. Technicians use Safelite processes, tools, and technology to perform repairs, replacements, recalibrations, and related services, while communicating with customers and coordinating with Customer Advocates and Dispatch. The role also includes following company safety and quality procedures, completing required training and certifications, and maintaining company vehicles and a professional appearance.

Requirements

4–6 years of equivalent experience.
Ability to complete all physical requirements of the job, including lifting and carrying up to 75 pounds for short periods multiple times a day, maintaining adequate upper-extremity range of motion, working at elevated heights, and standing for extended periods.
Ability to safely and courteously operate a commercial vehicle, obey traffic laws, follow company safety policies, and maintain a valid driver’s license and a driving record that meets company requirements.
Ability to work flexible hours and days as workload changes with customer and business demands.
Ability to work in extreme temperatures.
Ability to work collaboratively and assist Technicians and leadership daily.
Ability to work independently with minimal supervision.
Self-motivation and organizational and time-management abilities.
Professional appearance and ability to maintain company vehicles.
Compliance with company hiring requirements and drug screens.

Responsibilities

Install vehicle glass using the Safelite Way of Fitting processes.
Deliver Safelite services independently at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, customer service, efficiency, and timeliness.
Complete work orders, customer administration, and customer communications using Mobile Resource Management (MRM) technology.
Use vehicle glass tools, including True Seal®, Ezi-Wire™, and the Glass Table System (GTS).
Operate a company fleet vehicle safely and professionally while traveling to customer locations.
Mentor, train, and assist other Technicians.
Communicate with scheduled customers in person, by text, or by phone.
Recalibrate Advanced Driver Assistance Systems using Safelite tools and processes.
Install power window regulators and replace side and back window glass.
Share advanced mechanical knowledge and expertise in the Safelite Way of Fitting with the team.
Adapt to schedule changes and coordinate with Customer Advocates and Dispatch to assist customers promptly.
Cut and install flat glass as needed.
Provide customers with status updates for scheduled repairs and replacements.
Follow the daily Check-In Check-Out process.
Present, promote, and sell Safelite promotional items to customers.
Immediately report unexpected damage, accidents, injuries, or incomplete jobs to the Store Manager or Quality Manager.
Perform other duties assigned by Safelite Management.
Follow company policies and procedures and meet productivity, NPS, and quality standards.
Use required personal protective equipment and safely handle tools, razor blades, and hazardous chemicals.
Complete assigned training and certifications within the allotted timeframe.
Maintain company vehicles and meet cleanliness and professional appearance requirements.