Experience Systems and Intelligence Manager

Venable LLP•Washington, DC

1d•$130,000 - $150,000•Onsite

About The Position

At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That’s why we’re looking for an Experience Systems & Intelligence Manager to support the implementation, optimization, and long-term success of the firm’s Litera Foundation platform and related business intelligence capabilities that drive strategic growth, experience intelligence, and business development insights across the firm.

Requirements

A minimum of five years of progressively responsible experience in experience management, business intelligence, marketing technology, CRM, knowledge management technology, or related legal or professional services platforms.
Direct experience with Litera Foundation, or comparable experience management, knowledge management, or firm intelligence platforms, strongly preferred.
Experience supporting implementation and optimization of enterprise platforms and contributing to cross-functional initiatives from requirements through rollout, training, adoption, and continuous improvement, preferably within a law firm or professional services environment.
Strong understanding of experience management concepts, data structures, taxonomy development, matter intelligence, and business development use cases that depend on well-governed experience data.
Experience developing reporting and analytics solutions using Power BI or similar data visualization and business intelligence tools.
Experience with data governance, data quality management, stewardship models, and process design to improve trust in enterprise data.
Familiarity with law firm systems and workflows related to CRM, experience management, proposals, websites, rankings submissions, and attorney biographies preferred.
Advanced proficiency in Microsoft Office, especially Excel and PowerPoint, with the ability to analyze information and present findings clearly and effectively.
Demonstrated ability to collaborate and establish influence, building alignment across Marketing, Business Development, IT, Research and Knowledge, and other stakeholder groups without direct authority.
Ability to cultivate strong relationships and foster a positive, engaging environment.
Ability to support continuous improvement, enhance operational efficiencies, and support automation while fostering a culture of continuous learning and growth.
Ability to set goals for self, with the ability to adapt to evolving business priorities.
Demonstrates strong oral and written communication skills, effectively engaging individuals at all levels of the organization and conveying issues clearly, concisely, and persuasively.
Maintains a high level of interpersonal skills, demonstrating poise, tact, and diplomacy in handling sensitive and confidential situations.
Demonstrates emotional intelligence by recognizing, understanding, and managing emotions, staying self-motivated, and empathetically navigating relationships.
Maintains composure under pressure, adapts to challenges, and fosters a positive, collaborative work environment.
Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.
Client-focused and responsive, with a consultative approach to understanding and meeting needs.
Skilled in addressing sensitive inquiries or complaints effectively and in a timely manner.
Ability to anticipate challenges and identify and implement effective solutions while considering diverse perspectives.
Ability to exercise discretion and independent judgment while demonstrating problem-solving skills with creativity and effectiveness.
Ability to make persuasive arguments to move toward a common vision or goal.
Ability to work in a dynamic, fast-paced environment, effectively managing multiple projects and initiatives simultaneously.
Demonstrates strong organizational skills, prioritizes tasks efficiently, and ensures deadlines and business objectives are consistently met.
Consistently utilizes systems to organize and track information. Independently identifies resources and techniques to produce quality work. Demonstrates ability to learn from mistakes and to take corrective action; proposes good ideas for solving challenges.
Motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.
Proficient in Microsoft Office applications. Adaptable and quick to learn new technologies as needed. Proactively identifies and adopts technology advancements to facilitate process enhancements and efficiencies.

Nice To Haves

Direct experience with Litera Foundation or comparable experience management, knowledge management, or firm intelligence platforms strongly preferred.
Familiarity with law firm systems and workflows related to CRM, experience management, proposals, websites, rankings submissions, and attorney biographies preferred.

Responsibilities

Supporting the implementation, configuration, and ongoing evolution of Litera Foundation, including taxonomy design, workflows, integrations, testing, rollout coordination, and post-launch optimization.
Partnering with Marketing, Business Development, IT, Finance, Research & Knowledge, and practice leadership to align platform capabilities with firm strategy and business priorities.
Translating business needs into scalable platform solutions, including workflow enhancements, reporting improvements, data model changes, and system integrations.
Identifying and supporting high-value use cases for experience management, matter intelligence, pitches and proposals, rankings submissions, attorney biographies, website content synchronization, and lateral integration.
Assisting in the development of dashboards, reporting solutions, and data visualizations that provide actionable insights related to firm experience, credentials, activity, and business opportunities.
Supporting firmwide adoption through training, onboarding, change management initiatives, governance documentation, and continuous improvement efforts.
Coordinating with external vendors and internal technical teams to support integrations, issue resolution, platform enhancements, and ongoing optimization initiatives.