Experience Systems Analyst- Hybrid

Children's Wisconsin•Milwaukee, WI

1d•Hybrid

About The Position

Children’s Wisconsin is seeking an Experience Systems Analyst to support and enhance its experience feedback platforms. This role will support multiple experience systems—including Press Ganey, Qualtrics, Nobl, and Truthpoint—and their integrations with Epic to help measure and improve the patient and family experience. The Experience Systems Analyst ensures system stability, accurate data collection, and the successful implementation of innovative tools that strengthen feedback and insight for families and internal stakeholders. The role is remote but prefers local candidates for occasional meetings.

Requirements

Bachelor's Degree in computer science, information technology or related field required or relevant experience
2+ years experience in systems analysis, platform administration, or technical operations required or relevant education
Technical proficiency in managing data flows and troubleshooting integration points between systems.
Ability to work independently, make technical decisions, and manage multiple platform priorities simultaneously.
Demonstrated ability to adopt and evaluate emerging technologies, such as automation and AI, to improve system efficiency.
Excellent interpersonal skills with the ability to translate technical requirements for non-technical stakeholders across the organization.
Strong analytical skills to bridge the gap between business needs and technical solutions.

Responsibilities

Maintain the configuration, operational stability, and integrity of the healthcare system's experience feedback platforms to support accurate data collection.
Support enhancement implementations and proactively monitor data pipelines to identify system errors and manage their resolution through technical escalation to internal teams and vendors.
Ensure consistent system performance and prepare platforms for future innovations to facilitate a reliable and cutting-edge feedback experience for families and internal stakeholders.
Proactively monitor and report on experience platform performance to identify gaps in the data pipeline (e.g., delivery failures or missing contact info) to ensure system reliability.
Serve as the primary administrator for experience platforms; execute system configurations, user access management, and routine maintenance to ensure stability.
Investigate root causes of system discrepancies and manage the resolution process by initiating and managing support requests to vendors (e.g., Press Ganey) or internal technical teams.
Audit system inputs and outputs to ensure that the technical pipeline delivers accurate experience data for organizational reporting.
Support the technical deployment and testing of new platform features, including AI-driven feedback tools, to ensure innovations function as expected.
Identify opportunities to automate manual technical tasks or routine checks to improve overall system efficiency.
Create and maintain documentation for platform processes to ensure technical support and knowledge sharing within the department.
Maintain knowledge of emerging experience technology trends and vendor product roadmaps to support future system enhancements.