Experience Support | Contingent | Patient Experience

Memorial Health•Marysville, OH

1d•Onsite

About The Position

Maintains skills to support Patient Experience department in varied capacities as needed. This role will require flexibility as it will serve as needed as a Courier, Experience Concierge, or Parking and Courtesy Cart Attendant in the event there is a staff absence. The Experience Support, Contingent, will demonstrate exceptional customer service/interpersonal skills while providing coverage for any of the three positions. Parking and Courtesy Cart Attendant: Patrols/surveys parking lot and attends to customer service needs of individuals while demonstrating exceptional customer service/interpersonal skills. Provides transportation by golf cart, instructions/directions, assistance with contacting additional resources when needed. Courier: operate vehicle and related equipment to pick up and deliver lab specimens, mail, dietary food, and supplies. Experience Concierge: extends an open and welcoming approach that encourages guests to ask questions or request assistance. When responding to requests, the concierge will exude enthusiasm while applying quick thinking, and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services. Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken.

Requirements

High School diploma.

Nice To Haves

Hospitality or service industry experience preferred.

Responsibilities

Serve as a Courier, Experience Concierge, or Parking and Courtesy Cart Attendant as needed due to staff absence.
Demonstrate exceptional customer service and interpersonal skills in all capacities.
Patrol and survey parking lot, attending to customer service needs.
Provide transportation via golf cart, instructions, directions, and assistance with contacting resources.
Operate vehicles and equipment to pick up and deliver lab specimens, mail, dietary food, and supplies.
Extend a welcoming approach to guests, encouraging questions and requests for assistance.
Apply quick thinking and resourcefulness to provide proactive assistance.
Serve as a health system navigator, connecting patients with needed services.
Recognize opportunities to steer individuals toward Memorial services for ongoing care.
Receive and resolve patient concerns and complaints, escalating as necessary.
Document complaints received and actions taken.