Experience Strategy Manager

Accenture Federal Services•Washington, DC

9h•$106,300 - $221,100

About The Position

At Accenture Federal Services, our purpose is to make the US federal government stronger and safer, and to improve the lives of citizens. We are a technology company within Accenture, with over 13,000 employees dedicated to leveraging technology and innovation for clients in defense, national security, public safety, civilian, and military health organizations. We are recognized as a Glassdoor Top 100 Best Place to Work, offering a collaborative and supportive community where employees can grow, learn, and thrive through hands-on experience, certifications, and industry training. Join us to drive meaningful, lasting change that advances missions and the government forward.

Requirements

6+ years of experience in Experience Strategy, Service Design, Product Design, or a related discipline across varied users, business problems, and organizational contexts
4+ years leading experience strategy engagements end-to-end, including discovery, synthesis, concepting, and transition to delivery or operations
3+ years directly managing or coaching designers, with demonstrated ability to develop contributors into stronger independent practitioners
3+ years experience connecting experience decisions to measurable business impacts and outcomes
3+ years experience embedding AI tools and workflows into product strategy and design practices; comfort modeling AI-enabled ways of working for a team
3+ years utilizing facilitation skills and executive presence; ability to present experience strategy and design rationale to senior client stakeholders and manage competing priorities under pressure

Nice To Haves

Fluency in product strategy, operating model design, or experience-led business strategy or have expanded your skillset in a self-directed way
Familiarity with agile delivery environments; experience collaborating with product managers, technology architects, and data/analytics teams
Experience contributing to practice-level initiatives: ways of working documentation, craft assets, onboarding, or community forums
A bachelor's degree or equivalent experience in design, strategy, business, or a related field

Responsibilities

Own projects end-to-end from scoping and project planning through delivery.
Lead teams to connect user needs and business strategy to form experience solutions.
Map the capabilities, technologies, and organizational changes required to deliver experience solutions.
Set the standard for craft quality.
Manage team performance.
Develop the next generation of leaders.
Embrace AI as an enabler to the process and create tangible guidance.
Operate as a decisive leader and trusted client partner.
Connect experience decisions to measurable business outcomes.