Experience Strategy Graduate Intern

Dell Technologies • Austin, TX

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About The Position

Dell Technologies is hiring an Experience Strategy Intern for the Enterprise Design Group’s UX Services Design team in Austin, Texas. The intern will help uncover customer needs and translate research insights into actionable experience strategies for Dell’s enterprise software products and services. Working with a senior Experience Strategist and partners across product management, product strategy, research, content, and design, the intern will contribute to journey maps, opportunity assessments, and early concepts that help define what to build and why.

Requirements

• Currently pursuing a bachelor’s or master’s degree in Human-Computer Interaction, UX or Service Design, Design Strategy, Cognitive Psychology, Business, or a related field.
• Foundational knowledge of user-centered design and research methods, such as interviews, surveys, and usability testing.
• Interest in or exposure to journey mapping, personas, or service blueprints.
• Strong analytical, problem-solving, and creative-thinking skills, with the ability to turn findings into actionable concepts and ideas.
• Clear written, visual, and verbal communication skills; comfortable collaborating across teams and presenting.

Nice To Haves

• A portfolio or coursework demonstrating research synthesis, journey maps, software concepts, and/or strategic design work.
• Familiarity with Figma, FigJam, Miro, or PowerPoint; exposure to enterprise technology or B2B services.
• Familiarity with AI tools such as Claude, Figma Make, Devin, or Co-pilot.

Responsibilities

• Support primary and secondary research, including competitive reviews, best-in-class customer experience examples, and heuristic assessments of current products.
• Synthesize research findings into insights, personas, and journey maps that guide design, business, and product research.
• Help identify and prioritize opportunities to improve Dell’s customer experience, including near-term quick wins.
• Create scenario designs, storyboards, and concept cards, and help gather feedback on early concepts.
• Prepare presentations and workshop materials that communicate a compelling, customer-centered story to stakeholders.

Benefits

• Dell Technologies describes benefits and perks as available to team members and directs candidates to MyWellatDell.com for details; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed