Distinguished, Experience Strategist (Sam's Club)

Walmart•Bentonville, AR

1d•$130,000 - $260,000•Onsite

About The Position

The Experience Strategy & Innovation team works end-to-end across Sam’s Club business units to uncover what matters most to members and associates and turn those insights into actionable strategies that improve experiences to create business outcomes. We’re a flat, hands-on team that moves with rigor and speed. We use human insights to define the what and why so our partners can build the how. As a Distinguished Experience Strategist (Individual Contributor), you will partner closely with Research and senior business leaders to define the most critical experience problems to solve, uncover root causes, and drive prioritized strategies that improve end-to-end experiences and business performance. You will set enterprise-level direction through clearly articulated recommendations and standards, measurement, and executive influence—without direct authority.

Requirements

Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
Equivalent practical experience in enterprise-scale transformation and innovation leadership.

Nice To Haves

Experience in AI-assisted design, predictive analytics, or next-generation research methods.
Experience influencing at the executive and board level through strategic storytelling.
Experience shaping enterprise frameworks for measurement, design operations, or governance
Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments.
Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).

Responsibilities

Define and evolve experience architecture across key journeys and channels (digital, physical, service, and operational), including experience principles, standards, and patterns that scale.
Establish experience standards and governance (quality bars, decision frameworks, intake/prioritization, experience reviews) that align cross-functional partners (e.g., Product, Design, Engineering/Tech, Marketing, Operations, Service).
Create and maintain end-to-end journeys plus service blueprints and ecosystem maps that clarify cross-functional dependencies and expose experience gaps.
Define and drive measurement that links experience quality to business outcomes; ensure consistent instrumentation and reporting (e.g., conversion/engagement, satisfaction, retention/loyalty, operational efficiency, cost-to-serve).
Lead breakthrough initiatives (e.g., new service models, advanced analytics integration, AI-assisted design/research practices, personalization, proactive support) from concept through enterprise adoption.
Partner on experience-focused research and insight synthesis (ethnography, usability, behavioral analytics, VOC/longitudinal feedback loops) with research team to identify root causes of friction and unmet needs.
Translate insights into strategic bets and multi-year roadmaps aligned to enterprise strategy and operating model constraints.
Establish repeatable experimentation and validation frameworks for pilots (hypotheses, success criteria, feasibility, scalability) and convert learnings into actionable initiatives and standards.
Serve as principal advisor to VP-level leaders and councils on experience investment prioritization, tradeoffs, and transformation sequencing.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (for full-time and part-time associates)