Experience Store Manager
About The Position
As an Experience Store Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. Experience Store Managers will manage Experience Associate Managers and Sr. Mobile Experts. Those employees will utilize new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Store Managers will lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Store Managers must have demonstrated ability to lead and inspire teams, drive exceptional customer experience, embrace and adopt new tools and processes, and drive sales outcomes, while creating quality results.
Requirements
- High School Diploma/GED (Required)
- Change Management (Required)
- Coaching (Required)
- Communication (Required)
- Customer Experience Management (Required)
- Leadership (Required)
- Performance Management (PM) (Required)
- Product Knowledge (Required)
- Retail Management (Required)
- Sales Performance (Required)
- Talent Development (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Retail: 24+ mos. Neighborhood Retail Store Manager (Preferred)
- Care: 24+ mos. Coach, Team of Experts (Preferred)
Responsibilities
- Manage and motivate team to achieve sales and service targets. This includes hiring strong talent and strong performance management skills
- Create a culture of coaching through consistent observations and feedback.
- Discuss individual performance, training completion, and certification status in frequent one-on-one coaching sessions.
- Manage all store operations to ensure elevated experience and maximum impact.
- Ensure training completion and product and service knowledge for yourself and your team.
Benefits
- competitive base salary and compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- free, year-round money coaches
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
