Experience Specialist; West Washington; 1.0 FTE
UnityPoint Health•Madison, WA
•Onsite
About The Position
As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line assistance by greeting guests, guiding them to the appropriate departments, and helping with required paperwork to ensure an efficient visit.
Requirements
- High School Diploma or equivalent.
- Previous customer service experience in a hospital or healthcare setting is preferred.
- Prior administrative or clerical experience preferred.
Responsibilities
- Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
- Keep patients and families informed about wait times, provider availability, and any delays.
- Address general inquiries and concerns with empathy, escalating complex issues as needed.
- Offer guidance on charges, payment processes, and insurance procedures.
- Maintain accurate and up to date patient records in the electronic medical records (EMR) system.
- Answer and route incoming calls, providing basic information as appropriate.
- Ensure all interactions and data handling follow confidentiality and UPH standards.
Benefits
- paid time off
- parental leave
- 401K matching
- employee recognition program
- Dental, health and vision insurance
- paid holidays
- short and long-term disability
- pet insurance
- Tuition reimbursement
- adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
