Experience Research & Strategy Senior Associate

JPMorgan Chase & Co.•New York, NY

About The Position

As an Experience Research Senior Associate in JPM Wealth Management, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights. Work cross functionally to translate research learnings into experience and business strategy. Independently assist product teams from discovery to delivery. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Requirements

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Ability to translate research insights into product strategy and influence product roadmaps
Experience using figma Design and figjam

Nice To Haves

Management degree with Design focus/ HCI degree with foundational business strategy
Creative in adapting research methodologies based on constraints and satisfy learning agendas to support decision making
Foundational project planning and management skills
Basic understanding of Investing
Can think deep (long foundational studies) and fast(sprint studies)
Strong storytelling and presentation skills: deck building and figjam skills
Penchant for designing and crafting workshops

Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Design and edit low fidelity prototypes and provide constructive critique of WIP Designs
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Apply structured problem-solving and design thinking to address top strategic priorities