Experience Representative - Pool Check In

YMCA of Metropolitan Denver • Commerce City, CO

3d • Onsite

About The Position

As an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.

Requirements

• Minimum age 16
• Strong communication and customer service skills.
• Ability to multitask in a busy environment while staying positive and composed.
• Comfort using basic computer systems for member accounts.
• Must be adaptable, have high ownership and strong work ethic
• Commitment to shared accountability, teamwork, and creative leadership
• Demonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems
• Understanding the mission and purpose of the YMCA and roles of volunteers and staff
• Must be able to work flexible hours including evenings, weekends, holidays as needed
• CPR and First Aid certifications required within 30 days of hire

Nice To Haves

• Prior customer service or front desk experience is a plus
• Prefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency
• Prefer knowledge of, and previous experience with, diverse populations

Responsibilities

• Greet and engage with members, guests, and community visitors in a caring and inclusive way.
• Provide information about membership options, programs, and services.
• Handle member check-ins, program and membership inquiries.
• Support membership growth through outreach, tours, and positive member experiences.
• Work closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.
• Interdepartmental collaboration to ensure facility/programs are meeting member’s needs
• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member
• Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests
• Assists Experience Director with member phone calls, emails, surveys and marketing efforts
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs
• Circulates throughout the building to ensure safety of users and security of building
• May act as manager on duty if assigned
• Carry out daily tasks related directly to the position’s scope and responsibility

Benefits

• Free YMCA membership for you (and often your household!)
• Opportunities for growth and learning in a supportive, values-driven environment.
• Be part of a mission-focused team making a real impact in your community.
• Free individual membership
• Program discounts
• Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met
• Employee Assistance Program
• Accrue 1 hour of paid sick leave for every 30 hours worked
• Paid Time off for those scheduled and working 20+ per week

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed