Experience Manager

Ulta Beauty, Inc. • Deptford Township, NJ

11h

About The Position

The Experience Manager (EM) leads a high-performing team to deliver sales growth and an exceptional guest experience across retail, salon services, boutiques, and makeup. The EM oversees stylists, estheticians, guest coordinators and other store leaders in applicable locations, and is accountable for guest satisfaction and Net Promoter Score (NPS). The role drives business performance through sales and service results, team engagement and development, and consistent execution of operating procedures and compliance standards.

The EM supports store goals for sales, services, guest loyalty, payroll, omnichannel performance, and loss prevention. The role includes managing staffing and scheduling needs in coordination with the General Manager, improving underperforming business metrics, developing associates, and ensuring store policies and operational standards are followed. The EM also performs guest-facing beauty services and product demonstrations and communicates business trends and opportunities to field and services leadership.

Requirements

• 2–3+ years of relevant, fast-paced retail management experience or other relevant work experience.
• Success driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment.
• Knowledge of Board of Cosmetology regulations and hiring requirements.
• Proven ability to monitor inventory, achieve operational excellence, foster a service culture, and execute merchandise directives.
• Experience attracting, developing, and motivating talent; adapting to change; leading others through change; building collaborative relationships; and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling, productivity, sales, and timely completion of store workload; communicate scheduling needs to the General Manager.
• Develop strategies to improve underperforming business metrics and audit results using company programs and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, and services, and understand their ingredients and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse salon and boutique talent, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, prioritization, and coaching.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do likewise.
• Establish collaborative relationships with peers and brand partners to support sales and service goals.
• Work alongside the leadership team to model teamwork and guest service, set priorities, provide direction, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, store standards, and the Infection Control Policy; enforce the dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and appropriately deploy associates.
• Use the company task management tool to prioritize and execute workload, including resets, pricing, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss prevention standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field and services leadership.
• Attend corporate business meetings and conferences.

Benefits

• Eligible full-time positions offer paid time off.
• Eligible full-time positions offer health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the Company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed