Experience Manager

Ulta Beauty, Inc. • Littleton, CO

9d

About The Position

The Experience Manager (EM) leads a high-performing team to grow retail sales and services while delivering an exceptional guest experience. The role oversees stylists, estheticians, guest coordinators and, in select locations, Assistant Services Managers, Sales Managers, and boutique leads. The EM is accountable for guest satisfaction and Net Promoter Score (NPS), as well as the salon services, boutiques, makeup, and retail sales businesses. The position drives performance, develops associates and supports an inclusive team culture, and ensures compliance with operating procedures and standards.

The EM promotes Ulta Beauty’s mission, vision, and values while driving sales growth, profitability, operational excellence, and expense control. The position supports staffing and scheduling, develops talent, coaches direct reports, and works alongside store leadership to provide clear direction and strong guest service. The EM also performs makeup applications, skincare analysis, and product demonstrations, and stays informed about industry trends, products, and services.

The role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Working conditions include continuous mobility and object handling throughout the store, frequent standing, bending, reaching, and twisting, frequent lifting or moving of up to 25 pounds, and frequent use of computers, telephonic devices, and office supplies. The pay range is $30.00–$37.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time associates are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of relevant fast-paced retail management or other relevant work experience.
• Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment.
• Knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
• Address underperforming business metrics by developing strategies using company programs, tools, and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse talent for the salon and boutiques, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, prioritization, and coaching.
• Create an inclusive environment that supports associate growth and engagement.
• Support manager and associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support sales and service goals.
• Work alongside the leadership team to set priorities, provide direction and support, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and the Infection Control Policy; enforce the dress code.
• Use company scheduling tools to create and adjust schedules, manage attendance, and staff appropriately to support guest experience, sales, loss reduction, accurate reporting, and company directives.
• Use company task management tools to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss-prevention practices.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field and services leadership.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance for full-time positions.
• Vision insurance for full-time positions.
• Life insurance for full-time positions.
• Disability insurance for full-time positions.
• Eligible associates may earn additional compensation pursuant to the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed