Experience Manager

Ulta Beauty, Inc. • Greeley, CO

4d

About The Position

The Experience Manager (EM) leads in alignment with Ulta Beauty’s mission, vision, and values, developing a high-performing team that drives sales growth in retail and services. The EM leads stylists, estheticians, guest coordinators and Assistant Services Managers at select locations, Sales Managers, and boutique leads. The role oversees the guest experience, retail sales, and services businesses—including salon services, boutiques, makeup, and guest satisfaction—and is accountable for Net Promoter Score (NPS).

The EM drives performance across services, boutiques, makeup, and retail sales; supports guest experience and associate culture; and ensures operating procedures and compliance standards are followed. The role calls for a results-oriented leader with a passion for the beauty industry, strong guest-service skills, and the ability to lead, influence, and develop a team. The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences.

Requirements

• 2–3+ years of relevant, fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment.
• Knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget; communicate scheduling needs to the GM.
• Develop strategies to improve underperforming business metrics, using company programs, tools, and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse talent for the salon and boutiques, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, individualized competency-based feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support shared sales and service goals.
• Model teamwork and guest-service excellence alongside the leadership team by establishing priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and the Infection Control Policy; enforce the dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and schedule associates appropriately to support guest experience, sales, loss reduction, accurate reporting, and company directives.
• Use the task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by meeting standards for workplace safety, inventory control, cash management, and loss prevention.
• Complete day-to-day inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; report theft as necessary.
• Support continuous improvement by encouraging adoption of company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate and provide feedback to field and services leadership about business trends, opportunities, events, operational challenges, merchandise needs, and the competitive landscape.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed