Temporary Experience Manager – Holiday Pop-Up

Squishable • Bloomington, MN

2d • Onsite

About The Position

Squishable is bringing a playful new Plush Parlor pop-up experience to Mall of America this holiday season, and we’re looking for an energetic, organized leader to help bring it to life. As our Seasonal Experience Manager, you’ll lead the team of performers who make the experience happen each day. You’ll be part manager, part director, and part guest-experience expert—keeping the team organized, the experience consistent, and the energy high throughout the holiday season.

Requirements

• Previous experience supervising, coaching, directing, or leading a team
• Strong communication, organization, and people-management skills
• Confidence giving feedback and coaching a team in real time
• A positive, outgoing personality and strong guest-service instincts
• Ability to stay organized and make good decisions in a busy, fast-paced environment
• Availability to work a flexible seasonal schedule, including evenings, weekends, and peak holiday dates

Nice To Haves

• Experience in theater, acting, improv, live entertainment, immersive experiences, events, hospitality, or retail leadership is a plus.

Responsibilities

• Lead the day-to-day operation of the pop-up experience, ensuring characters, storytelling, guest interactions, and overall presentation stay consistent and on-brand
• Supervise, coach, and motivate a seasonal team of Experience Performers, including leading pre-shift huddles and providing real-time feedback
• Manage daily assignments, performer rotations, breaks, attendance, call-outs, and coverage
• Monitor guest flow and the overall experience, adjusting performers and activities as needed during busy periods
• Handle guest and employee concerns with good judgment, partner with Squishable leadership or HR when additional support is needed, and coordinate with the Mall of America store team to ensure a seamless overall guest experience
• Oversee opening and closing responsibilities and help maintain costumes, props, materials, and the presentation of the experience
• Jump into the experience when needed to support performers, engage guests, or keep things running smoothly

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed