Experience Manager

Ulta Beauty, Inc.•Fort Dodge, IA

About The Position

The Experience Manager (EM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers sales growth across retail and services. The EM leads stylists, estheticians, guest coordinators (at select locations), Assistant Services Managers (at select stores), Sales Managers, and boutique leads. The role is accountable for the guest experience, retail sales, services businesses, and Net Promoter Score (NPS). The EM drives performance, fosters a strong associate culture, and ensures operating procedures and compliance standards are followed. The position calls for results orientation, passion for the beauty industry, exceptional guest service, and the ability to lead, influence, and develop a team. The EM works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attends corporate business meetings and conferences. The role involves continuous mobility throughout the store; frequent standing, bending, reaching, twisting, lifting or moving up to 25 pounds, and coordination and manipulation of objects; and frequent use of computers, telephonic devices, and office supplies.

Requirements

2–3+ years of relevant fast-paced retail management experience or other relevant work experience.
Demonstrated financial management ability, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Cosmetology license and/or cosmetology management license where required by state law.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Ability to meet the position’s physical demands, including continuous store mobility and frequent standing, bending, reaching, twisting, lifting or moving up to 25 pounds, and manipulating objects.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals across services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget.
Develop strategies and use company programs and resources to improve underperforming business metrics, including services, boutiques, retail sales, loyalty, store visits, and audit results.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, retain, and source diverse talent for the salon and boutiques, and address staffing needs and open positions.
Build an engaged team through collaboration, communication, work prioritization, and coaching that drives guest loyalty.
Create an inclusive environment that encourages associate growth and engagement.
Support manager and associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Build professional relationships with peers and brand partners to support sales and service goals.
Model teamwork and guest service excellence by working alongside the leadership team, setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, and standards, including the Infection Control Policy, and enforce the dress code.
Use the company scheduling tool to create and adjust schedules, manage attendance, and place associates appropriately to support guest experience, sales, loss reduction, accurate reporting, and company directives.
Use the company task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and the competitive landscape to field and services leadership.
Attend corporate business meetings and conferences.