Experience Guide

Minnetrista Museum & Gardens•Muncie, IN

3d•Hybrid

About The Position

The Experience Guide is responsible for creating a positive experience for all guests from arrival to departure. This role involves guiding visitors to experiences that match their motivations for attending and serving as a Minnetrista Ambassador through educational experiences and customer service. The position requires alignment with Minnetrista’s cultural values and a visitor-centric focus, ensuring effective working relationships by cultivating professional credibility with staff, administration, and volunteers. The individual must demonstrate maturity, sound judgment, a positive attitude, and work collaboratively with peers and colleagues.

Requirements

High school diploma or equivalent
0-1 year of experience in customer service or tourism-related position
Excellent communication skills and a clear speaking voice
Professional attitude and appearance
Sound interpersonal skills
Good record keeping skills
Strong organizational skills
Ability to prioritize multiple projects/tasks
Ability to work with individuals of all ages and backgrounds
Working knowledge of Microsoft Office Suite, including familiarity with Word and Outlook
Alignment with Minnetrista’s cultural values and visitor-centric focus
Ability to cultivate and maintain professional credibility with all staff, administration, and volunteers
Demonstrates maturity, sound judgment, and a positive attitude
Works collaboratively with peers and colleagues throughout the organization and community

Nice To Haves

Bachelor’s degree
Museum-related experience
Excel and database experience

Responsibilities

Achieve the organization’s purpose by demonstrating Minnetrista’s vision, values, mission, goals, and strategies daily.
Help others achieve the organization’s purpose through collaboration and teamwork.
Carry out job function through completing essential duties directly or through subordinate personnel.
Welcome visitors by engaging them in casual conversation to orient them to the site, identify visitor motivations, and guide them to experiences that fit their interest and purpose.
Listen to the needs of the visitor and connect them to solutions.
Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
Provide on-site programming, including orienting and leading school and group tours; giving informal and formal presentations to walk-in visitors; and assisting in the development of daily visitor experiences.
Provide support to other programmatic offerings as assigned.
Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.
Perform all other duties required.