Experience Guide

Minnetrista Museum & Gardens•Muncie, IN

2d•Hybrid

About The Position

Create a positive experience for all guests from the time of their arrival to the time of their departure. Guide visitors to experiences that meet the visitors’ motivation for attending. Serve as a Minnetrista Ambassador through educational experiences and customer service.

Requirements

High school diploma or equivalent
0-1 year of experience in customer service or tourism-related position
Excellent communication skills and a clear speaking voice
Professional attitude and appearance
Sound interpersonal skills
Good record keeping skills
Strong organizational skills
Able to prioritize multiple projects/tasks
Able to work with individuals of all ages and backgrounds
Working knowledge of Microsoft Office Suite, including familiarity with Word and Outlook
Aligned with Minnetrista’s cultural values and visitor-centric focus
Ensures effective working relationships by cultivating and maintaining professional credibility with all staff, administration, and volunteers
Demonstrates maturity, sound judgment, positive attitude
Works collaboratively with peers and colleagues throughout the organization and community

Nice To Haves

Bachelor’s degree
Museum-related experience
Excel and database experience

Responsibilities

Achieve the organization’s purpose by demonstrating Minnetrista’s vision, values, mission, goals, and strategies daily.
Help others achieve the organization’s purpose through collaboration and teamwork.
Carry out job function through completing the following essential duties directly or through subordinate personnel.
Welcome visitors by engaging them in casual conversation to orient them to the site, identify visitor motivations, and guide them to experiences that fit their interest and purpose.
Listen to the needs of the visitor and connect them to solutions.
Inform visitors about future programs and events to sell and cross-sell these experiences to the public.
Provide on-site programming, including orient and lead school and group tours; give informal and formal presentations to walk-in visitors; and assist in the development of daily visitor experiences.
Provide support to other programmatic offerings as assigned.
Participate in visitor services and institutional training opportunities to gain proficiency and to learn information about Minnetrista and the community.
Perform all other duties required