Experience Generation Specialist

Eko Agency•Bentonville, AR

7d•Onsite

About The Position

We are seeking a detail-oriented Experience Generation Specialist to join our Creative Automation & Delivery team. In this role, you will be at the forefront of our automated e-commerce video gallery production pipeline, responsible for creating and optimizing the systems that power our video gallery creation and ensuring seamless automated post-production processes. This position offers the opportunity to work with cutting-edge automation technology in a fast-paced, innovative environment. This role is perfect for someone who enjoys working at the intersection of creativity and technology, has a passion for process optimization, and thrives in a dynamic, fast-paced environment where attention to detail directly impacts client satisfaction.

Requirements

5+ years of experience in video production, e-commerce, digital content creation, or content library management
Strong understanding of video production workflows and post-production processes
Experience with automation tools and workflow management systems
Experience with digital asset management (DAM) systems and data workflows
Proficiency in working with templates and structured data formats
Ability to translate creative concepts into technical specifications
Familiarity with the application of generative AI for content processing and creation
Exceptional attention to detail and accuracy in documentation
Strong problem-solving skills with ability to troubleshoot complex workflows
Excellent written communication skills for creating clear, actionable instructions
Ability to work independently with minimal supervision
Strong analytical skills to identify patterns in quality issues and system performance
Experience with automated workflows or production pipelines preferred
Background in quality assurance or process optimization is a plus
Experience with large-scale content operations (such as managing DAM systems, content libraries, or bulk asset processing) is highly valued
Previous experience with AI-powered content tagging, categorization, or metadata management is a strong plus
Required to be on‑site 5 days per week in Northwest Arkansas
Ability to sit at a computer for extended periods.
Ability to work in a warehouse environment that may include exposure to varying temperatures, dust, and noise.

Nice To Haves

Experience with automated workflows or production pipelines preferred
Background in quality assurance or process optimization is a plus
Experience with large-scale content operations (such as managing DAM systems, content libraries, or bulk asset processing) is highly valued
Previous experience with AI-powered content tagging, categorization, or metadata management is a strong plus

Responsibilities

Production Template Development & Management
Create and update video gallery production templates that serve as the foundation for our automated production system
Continuously iterate and improve template strategies based on output quality and client feedback
Collaborate with the Pipeline Automation Lead to optimize template efficiency and effectiveness
Maintain a library of production templates for various product categories and client requirements
Workflow Instructions Generation
Generate and test workflow instructions that guide our production teams and automated systems through the entire production and post-production process
Serve as the go-to expert for all workflow instruction-related issues and troubleshooting
Ensure workflow instructions align with client specifications and brand guidelines
Navigate between different client priorities and manage multiple client requirements simultaneously
Automation Oversight
Monitor and oversee automated video processing tasks and post-production automation processes
Identify and resolve automation bottlenecks or failures
Track automated workflow performance and suggest improvements
Coordinate with technical teams to implement automation enhancements
Quality Assurance & Cross-functional Collaboration
Review automated outputs to ensure video gallery quality meets standards
Spot-check completed video galleries for accuracy and brand compliance
Address issues raised by the QC team by updating production templates and refining automated post-production processes
Analyze recurring quality issues to identify root causes and implement systematic improvements
Document and prioritize issues that require development or product-level solutions
Serve as liaison between operations and development teams, providing detailed feedback on system improvements
Collaborate with Product and Dev teams to enhance platform capabilities based on operational insights

Benefits

Premium health, dental and vision insurance
Insurance options with 100% employer-covered medical and dental premiums for employee-only plans.
Mental Health and Wellness Resources
Company Paid Life and Disability Insurance
Flexible Time Off
Daily Shift Meal Provided

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