Experience & Events Manager

SOUTHWORTH DEVELOPMENT•Aldie, VA

3d•$60,000 - $80,000•Onsite

About The Position

As an Experience & Events Manager, you will play a pivotal role in overseeing activations and adhering to standard procedures for events, activities, and holidays. You will plan and coordinate Member and Member-referred catering events, manage non-member private in-house events, and assist the Director of Clubhouse Operations in creating exceptional member experiences. This role requires knowledge of events, food, wine, and beer, along with strong organizational and communication skills. As a hands-on manager, you will engage with members and guests while leading the service team. The Experience & Events Manager is responsible for overseeing the Banquet Captain, ensuring they execute their duties effectively and maintain the highest standards of service during events. This includes providing guidance, monitoring performance, and coordinating with other departments to ensure seamless event operations.

Requirements

Excellent customer service skills (to property owners, members, and guests).
Must be of good character, trustworthy, reliable, and dependable, with a valid driver’s license and a good driving history.
Ability to pass a criminal background check.
At least two years of experience in event planning, entertainment, recreation, or an experience setting preferred.
Experience in party planning and executing social and recreational programs.
Must have excellent verbal and written communication skills in English.
Experience in guest communications and social media.
Basic knowledge of various activities, with the ability to collaborate and give instructions to others as needed.
Three to five years of related sales and F&B experience, or an equivalent combination of education and experience in an upscale or high-end environment, such as a country club.
High energy, outgoing personality, team and goal-oriented, with proven leadership, communication, and negotiation skills.

Nice To Haves

Experience with Jonas or similar software, and proficiency in Microsoft programs preferred.

Responsibilities

Execute Member Events & Experiences according to the SOP and manage the SOP (Experience Essential) library for club-specific activations.
Track experiences and provide post-experience reporting.
Attend execution calls on behalf of the club and relay information to department heads.
Provide detailed information to department managers/staff for event planning and assist in setup and final details based on banquet event orders.
Manage the scheduling of banquet and catering employees for special event functions.
Post and bill clients and members for events promptly and create Profit & Loss statements for each event, including staffing levels and payroll.
Maintain an ongoing inventory of departmental supplies and equipment and manage programming & Club Calendars.
Lead all Camp activations—recruit, hire, train counselors, and execute activities; responsible for celebrations and executing positive surprises with Member Concierge.
Assist with event and experience marketing and selling private functions by meeting with clients to determine and exceed their needs through detailed communication.
Network inside and outside the Club to obtain leads, build relationships, and provide accurate forecasting of private event sales using budget, HubSpot, and pace reports.
Attend required Food and Beverage Meetings, Department Head Meetings, and coordinate member events with relevant directors to create memorable experiences.
Ensure proper setup and cleanliness of event spaces, enforce uniform standards, manage event closure responsibilities, and inspect facilities for compliance with health laws and internal regulations.