Experience Designer (Human Centric Design- US)

TD Bank•Mount Laurel, NJ

21h•Onsite

About The Position

The Experience Designer contributes to strategies and frameworks on projects. This role collaborates across teams, ensuring deliverables align with user and business needs. This role conducts basic user research with limited support and provide actionable insights. Additionally, this role designs and tests prototypes effectively. As a user experience product designer, the candidate will help in stitching together end-to-end user journeys, turning a touchpoint into a cohesive experience that meets the needs of the business and the users. Working across research, design, and product strategy, they will ensure the users experience effortless contunuity. Depth & Scope: Experienced working professional role providing experience design, within their own area of specialty Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area Leads projects/products or workstreams within broader project/product with moderate risk and may be accountable for managing ongoing activities, processes and functional programs Works within broad guidelines / policies and independently performs tasks from end to end Takes day to day direction from Product Owner, Tech Leads and UX Design Lead within their platform/journey

Requirements

Undergraduate degree or equivalent work experience
3+ years of experience, preferably in digital design, interaction and visual design
Journey stitching and systems thinking (core focus) will be required to map, design, and refine end-to-end journeys for feedback from the business and from users
Lightweight user research (with the help of UX lead) to gain feedback early and often
Execution and visual design using standards and components, often leveraging Figma
Make Strategy and collaboration (this is a cross-functional team)
Experience with Figma, Figma Make, Co-Pilot
Experience in banking industry or somewhere with legacy apps

Responsibilities

Translates concepts into wireframes and mock-ups that lead to intuitive user experiences
Facilitates product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
Designs and delivers wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces
Identifies design problems and devise elegant solutions
Takes a user-centered design approach and rapidly test and iterate designs
Contributes to various operational activities and experience design processes as assigned
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Be knowledgeable of experience design practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk activities as necessary
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
Conducts reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
Acquires and applies expertise in experience design, provides guidance, assistance and direction to others
Identifies, recommends and effectively executes standard practices applicable to the discipline
Adheres to internal policies/procedures and applicable regulatory guidelines
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Applies their learning and becoming more efficient
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally