Experience Designer Lead Sr
About The Position
Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs. Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials. Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations. Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience. Coaches and mentors junior staff; Assists management team in training new staff.
Requirements
- University / college degree
- Industry relevant experience is typically 8+ years.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bachelors
Nice To Haves
- Agile Web Development
- Business Requirements Documentation (BRD)
- Digital User Experience
- IT Architecture
- JavaScript
- Wireframing
- Higher level education such as a Masters degree, PhD, or certifications is desirable.
- Specific certifications are often required.
Responsibilities
- Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research.
- Uncovers customer latent needs and creates vision to meet those needs.
- Drives and establishes the design direction and strategy.
- Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
- Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
- Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
- Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
- Coaches and mentors junior staff; Assists management team in training new staff.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
