Experience Design Intern (Graduate Level)

Providence • Seattle, WA

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About The Position

The Experience Design Intern will support the creation of a concierge, white glove Candidate to Caregiver experience for Medical Assistants, from interview through the first year of employment. This internship supports a workforce transformation initiative focused on improving onboarding, early experience, and retention. This role is ideal for a master’s-level student interested in applying human-centered design in healthcare and helping translate experience ideas into simple, scalable digital workflows.

Requirements

• Bachelor's Degree

Nice To Haves

• Master's Degree or recent graduate in Experience Design, Service Design, UX, Human-Centered Design, Public Health, or related field
• Healthcare industry experience
• Strong interest in workforce or service experiences
• Familiarity with design thinking or service design methods
• Interest in Microsoft PowerApps or Power Platform
• Exposure to healthcare or complex systems (academic or professional)

Responsibilities

• Help design the end-to-end Medical Assistant journey from candidate to caregiver
• Support research, journey mapping, and synthesis of experience insights
• Partner with Talent Acquisition, Operations, HR, and Clinical teams
• Assist in translating experience concepts into PowerApps-based workflows with team support
• Create clear visuals, documentation, and presentation materials
• Support testing and early improvement of experience tools and processes

Benefits

• Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees