Experience Design Executive Director - Connected Banking

JPMorgan Chase & Co.•New York, NY

About The Position

As an Experience Design Executive Director in Connected Banking you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams. Connected Banking empowers customers to live their best financial lives by bringing clarity, confidence, and control to everyday money decisions. Through tools such as Credit Journey and intuitive spend and save experiences, we help customers understand their financial health, track progress, and take meaningful action. Our team focuses on designing connected, data‑informed experiences that translate complex financial information into simple, actionable insights—supporting customers at every stage of their financial journey.

Requirements

7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
Demonstrated leadership of design organizations, including building high‑performing teams, developing leaders, and driving accountability for quality and results.
Ability to operate in complex, regulated environments, balancing customer needs, risk, compliance, and platform constraints while maintaining design excellence and entrepreneurial drive.
Experience with emerging technologies (e.g., AI‑enabled experiences, data‑driven personalization, or platform modernization) applied thoughtfully to customer and business problems.
Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change.

Nice To Haves

Experience with emerging technologies (e.g., AI‑enabled experiences, data‑driven personalization, or platform modernization) applied thoughtfully to customer and business problems.
Demonstrated success driving transformation, such as modernizing experience practices, introducing new design capabilities, or leading through significant organizational or technology change.

Responsibilities

Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
Set and scale the experience vision for Connected Banking by defining end‑to‑end journeys, experience principles, and quality standards that align customer needs with business and platform strategy.
Serve as a senior design leader and advisor, partnering with UX Research and Content, leading design, and representing experience design in executive forums, influencing cross‑organizational decisions on complex customer and platform challenges.
Own experience outcomes, partnering with line of business leaders and Product, Technology, Data, and Design peers to influence prioritization, roadmaps, and investment decisions within book of work.