Experience Coordinator

TD Bank•Mount Laurel, NJ

2d•Onsite

About The Position

The Events Planner II is responsible for planning and executing internal and/or external events, which may include meetings, road shows, incentive conferences, stakeholder events and experience-based marketing programs. The Events Planner II acts as a consultant to the business on all aspects of event planning in support of the business strategy. This is an experienced, conceptual and practical knowledge role within their specialty and knowledge of broader related areas. The role conducts event planning research and provides insights to drive recommendations/solutions for event planning development for assigned area. The role is accountable for their own work and provides support to more junior roles; acts as an escalation point or knowledge resource for others in their own area. The role identifies and leads problem resolution, provides clarity and interpretation of complex policies and rules. The role leads projects or work streams within broader projects with moderate risk and may be accountable for managing ongoing activities, processes and functional programs. The role works within broad guidelines/policies and independently performs tasks from end-to-end. The role solves moderately complex problems by taking a new perspective on existing solutions and exercises judgment based on the analysis of multiple sources of information. The role conveys business context when providing guidance within field of specialty to internal or external stakeholders. Work is performed under minimal management guidance and supervision.

Requirements

Undergraduate degree
3+ years relevant experience
Thorough knowledge of Microsoft Office, including intermediate skills in Excel, PowerPoint and OneNote
Experience working within a marketing department with a basic understanding of general marketing practices and principles
Advanced understanding of digital marketing terms, processes and tools
Experience working with industry-accepted Strategic Meeting Management Platforms
Demonstrated experience managing budgets more than $500,000 total
Experience obtaining city permits (fire, building and special events)
Experience developing and delivering onsite, remote and virtual events
Intermediate verbal, presentation and written communication skills
Familiarity with industry-accepted ticket management platforms

Nice To Haves

Experience in planning and executing events from start to end
Experience in workplace services, hospitality, events, facilities coordination, or a customer‑focused operational environment preferred
Experience working in an on‑site, service‑oriented setting is an asset

Responsibilities

Provides professional support in the design, development and execution of various internal/external events: meetings, road shows, conferences, stakeholder events and programs for assigned business area(s) or function
Plans and supports the delivery of events organized and ensures alignment with business strategy and TD brand, may negotiate contracts and review clauses, as appropriate
Monitors and understands industry trends, identifies issues and opportunities and provides recommended action to appropriate stakeholders, gathers and integrates information and researches to support the development of future events
Ensures the TD brand is incorporated and protected during the events organized
Participates in evaluating the effectiveness of the planned event after execution; compiles and analyzes feedback from various internal/external attendees and/or partners
Provides functional/business level communications on event planning activities to ensure messages to stakeholders and/or internal/external partners are consistent, appropriate and aligned to business strategies and management direction
Ensures events and programs are well managed, meet business needs, comply with internal and external requirements and align with business priorities
Supports budget development and manages all aspects of expenditures for related events
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Conducts internal and external projects; supports the development/delivery of presentations/communications to management or broader audience
Conducts reporting and/or meaningful analysis at the business or functional level using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices
Identifies, recommends and effectively executes standard practices applicable to the discipline
Adheres to internal policies/procedures and applicable regulatory guidelines
Keeps abreast of emerging issues, trends and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging industry trends and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally