Experience Coordinator

TD•Mount Laurel Township, NJ

1d•Onsite

About The Position

The Events Planner II is responsible for planning and executing internal and/or external events, which may include meetings, road shows, incentive conferences, stakeholder events and experience-based marketing programs. The Events Planner II acts as a consultant to the business on all aspects of event planning in support of the business strategy. This role requires experienced, conceptual and practical knowledge within their specialty and knowledge of broader related areas. The Events Planner II conducts event planning research and provides insights to drive recommendations/solutions for event planning development for assigned areas. They are accountable for their own work and provide support to more junior roles, acting as an escalation point or knowledge resource for others. This role identifies and leads problem resolution, provides clarity and interpretation of complex policies and rules, and leads projects or work streams within broader projects with moderate risk. The Events Planner II works within broad guidelines/policies and independently performs tasks from end-to-end, solving moderately complex problems by taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information. They convey business context when providing guidance within their field of specialty to internal or external stakeholders. Work is performed under minimal management guidance and supervision.

Requirements

Undergraduate degree
3+ years relevant experience
Thorough knowledge of Microsoft Office, including intermediate skills in Excel, PowerPoint and OneNote
Experience working within a marketing department with a basic understanding of general marketing practices and principles
Advanced understanding of digital marketing terms, processes and tools
Experience working with industry-accepted Strategic Meeting Management Platforms
Demonstrated experience managing budgets more than $500,000 total
Experience obtaining city permits (fire, building and special events)
Experience developing and delivering onsite, remote and virtual events
Intermediate verbal, presentation and written communication skills
Familiarity with industry-accepted ticket management platforms

Nice To Haves

Experience in planning and executing events from start to end
Experience in workplace services, hospitality, events, facilities coordination, or a customer‑focused operational environment preferred
Experience working in an on‑site, service‑oriented setting is an asset

Responsibilities

Provides professional support in the design, development and execution of various internal/external events: meetings, road shows, conferences, stakeholder events and programs for assigned business area(s) or function.
Plans and supports the delivery of events organized and ensures alignment with business strategy and TD brand, may negotiate contracts and review clauses, as appropriate.
Monitors and understands industry trends, identifies issues and opportunities and provides recommended action to appropriate stakeholders, gathers and integrates information and researches to support the development of future events.
Ensures the TD brand is incorporated and protected during the events organized.
Participates in evaluating the effectiveness of the planned event after execution; compiles and analyzes feedback from various internal/external attendees and/or partners.
Provides functional/business level communications on event planning activities to ensure messages to stakeholders and/or internal/external partners are consistent, appropriate and aligned to business strategies and management direction.
Supports budget development and manages all aspects of expenditures for related events.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Conducts internal and external projects; supports the development/delivery of presentations/communications to management or broader audience.
Conducts reporting and/or meaningful analysis at the business or functional level using results to draw conclusions, make recommendations and assess the effectiveness of programs/policies/practices.
Identifies, recommends and effectively executes standard practices applicable to the discipline.
Adheres to internal policies/procedures and applicable regulatory guidelines.
Keeps abreast of emerging issues, trends and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Keeps current on emerging industry trends and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the Bank, both internally and/or externally.