Experience Coordinator

TD•Toronto, ON

1d•CA$69,700 - CA$98,400•Onsite

About The Position

The Campus Experience team enables a welcoming, seamless, and engaging campus environment for TD colleagues and hosted guests. The team supports campus amenities, events, and shared workplace services, partnering with internal stakeholders and service providers to deliver consistent experiences aligned to TD standards. The Experience Coordinator is a client‑facing, on‑site role responsible for managing day‑to‑day campus amenities and engagement experiences. Acting as a primary point of contact for meetings, events, and amenity spaces, the role ensures services, spaces, and programming are prepared and supported to standard. Operating independently within established processes, service levels, and escalation paths, the Experience Coordinator applies judgment to manage competing priorities, support campus activity, and respond to issues in real time to deliver a positive experience for colleagues and guests.

Requirements

Undergraduate degree or equivalent experience
Experience in workplace services, hospitality, events, facilities coordination, or a customer‑focused operational environment preferred
Experience working in an on‑site, service‑oriented setting is an asset
Strong service orientation and interpersonal skills
Ability to manage multiple priorities independently within defined processes
Strong organizational skills with attention to detail
Clear written and verbal communication skills
Comfort working with calendars, inboxes, digital signage, and administrative systems
Ability to collaborate effectively across teams and service partners

Responsibilities

Plan, coordinate, and execute campus engagement initiatives and activation programming, supporting both small‑ and large‑scale experiences for TD colleagues
Support Line of Business (LOB) events as required, in collaboration with internal partners
Manage the campus activation and amenities budget, tracking expenses and ensuring activity remains within approved funding
Gather feedback and insights from executed events and programming, consolidating anecdotal feedback and identifying themes and opportunities
Prepare summary reporting on engagement, utilization, and observations to inform continuous improvement
Serve as an on‑site point of contact for meetings, events, and campus amenity spaces, supporting a professional and welcoming experience
Coordinate meeting and event readiness, including room setup, basic technology support, and food and beverage services, working with internal partners and vendors as required
Monitor and manage inquiries received through shared inboxes and collaboration channels, responding in a timely and service‑oriented manner
Review upcoming meetings and events to confirm details, identify gaps, and proactively support successful delivery
Coordinate and conduct tours of campus amenity spaces for stakeholders and visitors, as required
Conduct regular visual inspections of amenity spaces, meeting rooms, and shared areas to assess readiness and presentation
Perform light touch‑ups during inspections where appropriate (e.g., wiping down furniture or equipment) and escalate additional cleaning needs through TD Premises Helpdesk
Perform regular checks of amenity equipment to ensure functionality and notify the Campus Manager of missing or malfunctioning items
Coordinate replacement of equipment and supplies following required approvals
Submit facilities service requests and tickets through approved channels (e.g., BGIS Assist)
Coordinate bi‑weekly or monthly orders for PPE and operational supplies, as required
Support on‑site activity by coordinating access for approved contractors and technicians, escalating to Workplace Ambassador or Facilities Management when appropriate
Maintain accurate campus event calendars to support short‑term and forward‑looking planning
Collaborate with on‑site hospitality partners, including Workplace Ambassadors and food and beverage services
Create and distribute cross‑campus communications related to amenities, events, and programming
Produce and distribute a monthly campus newsletter and manage campus distribution lists
Support marketing and promotion of campus amenity spaces through digital signage, physical signage, TD Central, and other campus channels
Manage and maintain digital signage collateral for the campus, including support for LOB signage requests
Support invoice processing, expense reporting, and billing administration in accordance with approved budgets and governance requirements
Monitor applicable campus policies, procedures, and protocols, supporting adherence and escalation as required
Liaise with the Campus Experience Manager, Facilities Management, Workplace Ambassadors, and other key campus stakeholders
Participate in campus forums and working groups, including Campus Council
Support weekly, monthly, and/or quarterly meetings focused on improving amenity utilization, experience quality, and service delivery
Apply sound judgment when responding to non‑standard, sensitive, or time‑critical requests, escalating as appropriate
Perform ad‑hoc activities or additional tasks aligned with the role, as assigned