Experience Coordinator

Children's Hospital and Health System•Milwaukee, WI

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Children’s Wisconsin is seeking an Experience Coordinator to help improve the experience of children, families, and patients across the organization. This role supports experience projects, communications, events, and customer feedback initiatives that help drive positive change.

Requirements

Bachelor's Degree in communication, business or experience related field.
1+ years of related professional work experience (internship experience can be considered).
Experience with surveys.
Excellent written and verbal communications skills
Strong critical thinking and analytical skills
Good project and time-management skills
Proven ability to meet deadlines
Strong attention to detail
Focuses on the customer/patient
Demonstrated ability to value differences
Strong interpersonal skills
Excellent content writing skills

Nice To Haves

Previous patient or user experience background.

Responsibilities

Serves as an enterprise wide experience ambassador, promoting a culture of exceptional experience for children and families.
Coordinates and contributes to experience studies, team projects, and other priority initiatives that drive experience awareness, engagement and improvements at Children's Wisconsin.
Helps craft stories and develop communications to share with teams across the organization.
Coordinates engagement, participation, documentation and communication for user experience and voice of the customer initiatives, including studies, usability tests, co-design sessions, advisory committees and focus groups.
Supports the development of narratives around experience study insights through presentations, journey maps, and other experience outputs.
Manages content, usability testing and updates to Experience related pages on the Children’s intranet site.
Partners with key stakeholders to publish experience newsletters, articles and presentations, including content development, design and timely distribution.
Manages team inbox and intake processes, supporting requests and triaging if appropriate.
Coordinates skills based training programs, including promotion, participant tracking, location logistics, materials distribution, participant evaluations and follow up communication.
Supports the execution of experience events, programs and initiatives, by managing workplans, communicating timelines and coordinating assigned activities.