Experience Associate
Miniluxe Inc•Plano, TX
•Onsite
About The Position
The Experience Associate serves as the face of the MiniLuxe brand to all clients and team members by confidently communicating services and product offerings. The Experience Associate also delivers an exceptional client experience while managing the service floor and driving revenue.
Requirements
- Possesses a passion for beauty
- Delivers an amazing client experience in a premium brand environment
- Operational excellence through accurate and effective appointment booking
- Ability to multi-task
- Use of computer equipment
Responsibilities
- Is knowledgeable of all service and product offerings and can effectively communicate with clients.
- Is business savvy to recommend service upgrades and communicate about retail products.
- Greets and hosts every client.
- Hangs coat/ umbrella and offers beverage to every client.
- Meets and exceeds client expectations.
- Manages flow of the MiniLuxe clean lab.
- Manages studio organization.
- Observes all areas of service floor to ensure appropriate timing and client engagement is to standard.
- Contacts clients according to late policy.
- Accurately books appointments
- Educates clients about polish offerings, service upgrades, loyalty program, membership and retail.
- Effectively optimizes bookings for maximum client intake.
- Invites clients to re-book, or book reoccurring appointments.
- Optimizes the booking system.
Benefits
- Competitive hourly wage.
- Paid Time Off.
- Medical
- Dental
- Vision
- FSA health plans.
- 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
