Experience Associate Manager

T-Mobile•Papillion, NE

3d•Onsite

About The Position

As an Experience Associate Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. In partnership with the Experience Store Manager, the Experience Associate Manager will support Sr. Mobile Experts as an expert resource on new systems and tools for solving all customer needs from research to resolution, and champion new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Associate Managers will support and lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Associate Managers must have demonstrated ability to provide exceptional customer experience, embrace and adopt new tools and processes, drive sales outcomes, lead and inspire teams, while creating quality results.

Requirements

High School Diploma/GED (Required)
Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Pass certification and annual re-certification process. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Retail: 12+ mos. Neighborhood Retail Associate Manager (Preferred)
Care: 12+ mos. Associate Coach (Preferred)

Responsibilities

Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Coach in all directions and provide actionable feedback that improves performance.
Takes ownership of store performance.
Lead by example in training completion and staying up to date on product and service knowledge.