Experience and Process Design Lead

Albemarle•Charlotte, NC

2d•Hybrid

About The Position

Albemarle is transforming how enterprise work gets designed. As we evolve our Continuous Improvement (CI) capability into a strategic Experience and Process Design (EPD) function, we are looking for a leader who brings a human-centered design mindset to complex, cross-functional process reimagination. This role sits at the intersection of process excellence, AI-enabled automation, and organizational experience design and will play a defining role in how Albemarle shapes its future operating model across critical enterprise processes like Order-to-Cash, Record-to-Report, and beyond. This role is hybrid and will have 3 required days per week in our Charlotte office.

Requirements

Bachelor’s degree in Business, Industrial Engineering, Organizational Design, Human-Centered Design, or a related field; or equivalent professional experience.
7+ years of experience in process improvement, experience design, management consulting, or a related discipline, with a demonstrated track record of leading complex, cross-functional process redesign initiatives.
Deep expertise in process analysis methodologies including value stream mapping, workflow decomposition, RACI design, and current-state/future-state process documentation.
Proven ability to design and facilitate executive-level workshops that produce structured, actionable outputs — not just alignment and discussion.
Fluency with human-centered design principles (HCD), journey mapping, and service design as applied to employee or customer-facing enterprise processes.

Nice To Haves

10+ years of progressive experience in experience or process design, including prior leadership in a center-of-excellence or enterprise transformation function.
Experience identifying and scoping AI-assisted or agentic automation opportunities within redesigned workflows; familiarity with tools such as Celonis, Microsoft Copilot, or comparable process mining and workflow platforms.
Six Sigma Black Belt or Lean certification, or equivalent formal CI methodology training, with experience operating CI as a design function rather than a project management or coaching support.
Strong executive presence and stakeholder influence skills — comfortable shaping demand, aligning senior leaders, and representing EPD capability as a strategic enterprise asset.
Experience working in global, matrixed organizations with regional regulatory considerations, including the ability to navigate cross-functional governance and change management complexity.
A portfolio mindset: ability to manage multiple concurrent engagements, balance delivery with playbook-building, and continuously improve team methods based on real delivery outcomes.

Responsibilities

Lead end-to-end process reimagination engagements across Albemarle’s most complex, cross-functional workflows — applying human-centered design, journey mapping, and service design to diagnose work stalls, uncover pain points, and define future-state experiences rather than incremental improvements.
Design and facilitate structured process workshops that decompose enterprise workflows into discrete task units, assess task frequency, effort, and variability, and build clear task-to-role mappings including the distinction between human decision work and system or agent execution.
Define outcome-based performance metrics that replace legacy efficiency measures with decision speed, quality, and rework reduction targets — establishing baselines, setting targets, and building stakeholder alignment on what “good” looks like in a redesigned process.
Identify and prioritize agentic AI and automation pilot opportunities within redesigned workflows, partnering with IT and Digital teams to translate process design outputs into actionable, technology-ready specifications that unlock step-change productivity.
Build and maintain the EPD delivery playbook — including reusable templates, facilitation toolkits, and standardized deliverables (process maps, work stall heatmaps, RACI models, agentic pilot candidate lists) — ensuring consistent, high-quality outcomes across all engagements.
Shape Albemarle’s EPD engagement model by partnering with the E&PD Team Lead on demand shaping, intake prioritization, and the decision between CI-led design delivery versus CI enablement and coaching — ensuring EPD capacity is focused on the highest-value enterprise opportunities.
Embed EPD standards and outcomes into large, strategic initiatives early in the design cycle, acting as a senior thought partner to functional and technology leaders to influence solution design before key architectural decisions are made.