Experience Analyst I Qualtrics

Community Health Network • Indianapolis, IN

54d • Hybrid

About The Position

Community Health Network is seeking an innovative Experience Analyst to help enhance the experiences of our patients, consumers, and employees. In this role, you will leverage the Qualtrics Experience Management (XM) platform, analytics, and industry best practices to deliver meaningful insights and drive positive business outcomes across the organization. The Experience Analyst partners with leaders and stakeholders to design, implement, and optimize experience management solutions, including surveys, dashboards, reporting, and workflows. This dynamic role requires a blend of technical expertise, analytical thinking, and strategic collaboration to transform experience data into actionable improvements. If you are passionate about technology, data-driven decision making, and creating exceptional experiences, this is an opportunity to make a meaningful impact while helping shape the future of experience analytics at Community Health Network!

Requirements

• Bachelor's degree in a related field is required.
• One (1) or more years supporting Customer Experience (CX) and/or Employee Experience (EX) programs required.
• Two (2) or more years of experience with Qualtrics or a similar Experience Management platform required.
• Qualtrics Level 2 (L2) Certification in Customer Experience and/or Employee Experience required.
• Qualtrics Platform Essentials (L1) certification required.
• Strong analytical, problem-solving, and project management skills.
• Ability to translate business needs into technical solutions.
• Strong relationship building and customer service skills.

Nice To Haves

• XM Fundamentals Certification preferred.
• Experience with surveys, dashboards, reporting, workflows, and data management preferred.

Responsibilities

• Leverage the Qualtrics Experience Management (XM) platform, analytics, and industry best practices to deliver meaningful insights and drive positive business outcomes across the organization.
• Partner with leaders and stakeholders to design, implement, and optimize experience management solutions, including surveys, dashboards, reporting, and workflows.
• Translate business needs into technical solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level