Customer Experience Analyst I

U. S. Steel•Troy, MI

7d•Remote

About The Position

The Customer Experience Analyst manages a specific group of customer accounts and works across U.S. Steel’s business to support customer and business objectives. The role provides exposure to the order-to-cash process through interactions with customers and multiple functional groups. It is a commuter-remote position, with the ability to work remotely and commute to an Automotive Center in Troy, Michigan, for training, development, and collaboration. Up to 25% travel is expected.

Requirements

Bachelor’s degree in business administration, communications, supply chain management, or a closely related field, or an equivalent combination of education and experience.
At least two years of related experience in customer experience or a closely related function.
Excellent communication and interpersonal skills.
Excellent planning and organizational skills.
Strong attention to detail while working in a fast-paced environment.
Proficiency in Microsoft Office, particularly Excel.
Ability to adapt to and master web-based support applications.
Demonstrated ability to work collaboratively in a matrix environment.

Nice To Haves

Related experience in the steel, metals, or a closely related industry.
Ability to use problem-solving techniques to identify and enhance customer value drivers.
Effective project management skills and ability to manage multiple tasks.
Ability to identify and develop project opportunities across multiple supply chain disciplines.

Responsibilities

Manage orders through the Oracle EBS order entry system, validating specifications, sizes, pricing, production details, and shipment information against customer purchase orders.
Maintain customer forecasts and be measured on forecast accuracy.
Communicate with customers, production facilities, technical personnel, and Sales and Marketing regarding order entry, production, pricing, and other issues.
Follow order production to support on-time delivery to customers.
Release material and ensure delivery according to customer requirements.
Manage inventories, including aged inventories, and shipments to meet customer supply requirements.
Collaborate with the Regional Sales Manager to maintain customer relationships and gather market information for business forecasting.
Perform root cause analysis for inventory variances and ensure exception issues receive corrective action.
Participate in projects focused on efficiency improvements.
Provide an outstanding customer service experience.