Business & Finance Management, Vice President - Expense/Program Manager

JPMorganChase•Brooklyn, NY

About The Position

As Vice President in the Commercial Investment and Bank Business Management Team, the Expense Manager/Program Manager partners with stakeholders across regions to drive consistent expense management practices, strengthen controls, and deliver process improvements. The role leads programs related to expense management, travel oversight, and operational consistency, while managing sensitive expense-related matters and improving tools, automation, training, and the experience of internal partners.

Requirements

Bachelor’s degree.
7+ years of relevant experience in expense management, program management, business management, operations, or controls-focused roles.
Demonstrated program or project management experience delivering multi-stakeholder initiatives.
Strong communication, interpersonal, presentation, and organizational skills, with the ability to influence across levels.
Ability to understand, structure, and improve complex processes and systems in a global environment.
Strong risk and control mindset, with experience in a compliance-focused environment.
Advanced analytical skills, including interpreting data and communicating a clear, compelling story.
High proficiency in Microsoft Office applications, including Excel and PowerPoint.
Experience with travel and entertainment expense processes and related tools, such as Concur.
Experience with invoice submission workflows and related tools, such as Ariba or similar platforms.
Ability to learn new policies, tools, and technologies quickly and apply them effectively to business problems.
Ability to take initiative, work independently, and drive outcomes through ambiguity.
Authorization to work in the United States; employment-based immigration sponsorship and assistance with other immigration sponsorship or benefits are not offered.

Nice To Haves

Master’s degree or equivalent experience.
Experience delivering automation or artificial intelligence-enabled process improvements.
Experience supporting global stakeholders across multiple countries or regions.
Strong SharePoint skills or experience building simple, scalable enablement content for internal users.
Experience developing and running training programs for operational or policy-driven processes.
Ability to lead through influence and motivate teams without direct authority.
Experience partnering with vendors or external service providers in an operational environment.

Responsibilities

Lead global expense management initiatives that improve consistency, controls, and operational execution.
Manage sensitive expense-related topics, including exceptions, delinquency, investigations, and gifting, hospitality, sponsorship, and donation matters.
Serve as a subject matter expert on expense management policies, processes, and enabling tools.
Partner with business managers, administrative professionals, control partners, compliance partners, and other stakeholders to drive aligned outcomes.
Develop and implement automation and technology enhancements to improve efficiency and user experience.
Analyze data to identify root causes, trends, and opportunities, and translate insights into clear actions and recommendations.
Design and deliver training for internal clients and stakeholders to improve adoption and compliance.
Establish and maintain effective quality control practices across expense management processes.
Identify, escalate, and track risk items and control gaps, ensuring timely resolution and clear accountability.
Drive continuous improvement through process documentation, standardization, and stakeholder feedback loops.
Coordinate cross-functional program delivery, timelines, and communications for initiatives and enhancements.