Expense Management Representative

Genworth • Lynchburg, VA

1d • Onsite

About The Position

As a Finance team member, you’ll play a key role in delivering world class customer service and capabilities to our internal employees. The Expense Management Representative role is responsible for handling inbound calls, emails, and Teams messages for expense reporting questions and business financial transactions. They must provide excellent customer experience that is professional, accurate, and compliant with all necessary policies and guidelines. They are required to respond clearly and concisely and complete all required follow-up work for employee inquiries. This role requires process discipline, sound judgment, and the ability to communicate findings clearly and professionally. As a member of the Accounts Payable and Travel and Expense Team, you’ll have the primary responsibility for reviewing, auditing, and ensuring compliance of employee expense reports and corporate travel spend in accordance with company policies.

Requirements

• Associate’s degree in business administration or equivalent experience
• Proficiency in Excel (pivot tables, lookups, data analysis)
• Exceptional attention to detail
• Strong analytical and investigative skills
• Ability to apply policy consistently while exercising professional judgment
• Clear and professional written communication
• Ability to manage multiple deadlines
• High level of integrity and discretion

Nice To Haves

• 2+ years of accounting, audit, accounts payable, or expense management experience
• Experience with expense management systems (e.g., Concur)

Responsibilities

• Review and audit employee expense reports for policy compliance, accuracy, and completeness
• Ensure appropriate documentation and receipt substantiation
• Identify duplicate, non-compliant, or unusual transactions
• Monitor corporate credit card activity and reconcile discrepancies
• Analyze travel and expense trends to identify cost-saving opportunities
• Provide guidance to employees on expense policy interpretation
• Partner with Accounts Payable to ensure timely and accurate reimbursements
• Assist in developing and updating travel and expense policies and training materials

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree