EXPEDITOR - HH

Argosy Casino Alton•Alton, IL

1d•Onsite

About The Position

Promote stellar customer service. Promptly and appropriately greet guests arriving at the restaurant. Assist in seating guests accordingly using a fair rotation between servers. Verbally interact with guests creating a fun and exciting atmosphere. Provide information to guests as needed such as beverage and food selections available. Properly and promptly assemble food orders and deliver TOGO food to the bar and dine in food to the serving staff. Food should be delivered directly to the table if serving staff is busy assisting other guests. Assist in the fulfillment of all to-go food orders by bagging order, ensuring order accuracy, and expediting food to guests. An itemized receipt should accompany all orders. At times it may be necessary for this position to assist with entering TOGO orders into the Micros system and collecting payment. Complete tasks to prepare for business including tasks such as stocking dressings, condiments, sauces, rolling and polishing stemware, etc. Effectively respond to the Supervisor’s requests in all areas of guest interaction and guest concerns. Maintain cleanliness of assigned station: assist with bussing tables, wiping tables and chairs, picking up trash, etc. as needed. Complete tasks for closing such as resetting a station for the next shift and completing assigned side work. Follow appropriate food handling procedures to ensure safe, quality products. Ensure supplies and products are stocked throughout the shift, as needed; assist with inventory and inventory control. Attend all departmental and company training programs or meetings as directed. Adhere to all company policies and procedures. Adhere to all gaming laws and regulations. Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. Meet department uniform, appearance, and grooming requirements. Assist servers with table preparation as needed; remove any dirty dishes, silverware, and napkins. Team Members may be required to perform duties outside of their normal job description as mutually agreed to by the Union and Company where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service. Side work to be assigned to each individual positi

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Preferred high school diploma or general education degree (GED); or up to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Promote stellar customer service
Promptly and appropriately greet guests arriving at the restaurant
Assist in seating guests accordingly using a fair rotation between servers
Verbally interact with guests creating a fun and exciting atmosphere
Provide information to guests as needed such as beverage and food selections available
Properly and promptly assemble food orders and deliver TOGO food to the bar and dine in food to the serving staff
Assist in the fulfillment of all to-go food orders by bagging order, ensuring order accuracy, and expediting food to guests
Complete tasks to prepare for business including tasks such as stocking dressings, condiments, sauces, rolling and polishing stemware, etc.
Effectively respond to the Supervisor’s requests in all areas of guest interaction and guest concerns
Maintain cleanliness of assigned station: assist with bussing tables, wiping tables and chairs, picking up trash, etc. as needed
Complete tasks for closing such as resetting a station for the next shift and completing assigned side work
Follow appropriate food handling procedures to ensure safe, quality products
Ensure supplies and products are stocked throughout the shift, as needed; assist with inventory and inventory control
Attend all departmental and company training programs or meetings as directed
Adhere to all company policies and procedures
Adhere to all gaming laws and regulations
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter
Meet department uniform, appearance, and grooming requirements
Assist servers with table preparation as needed; remove any dirty dishes, silverware, and napkins
Team Members may be required to perform duties outside of their normal job description as mutually agreed to by the Union and Company where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service