Expeditor, Home Delivered Meals (51540)

RISEBORO COMMUNITY PARTNERSHIP•New York, NY

67d•Onsite

About The Position

The Expeditor of Home Delivered Meals is responsible for managing the distribution of cooked or catered meals to drivers and deliverers of Home Delivered Meals (HDML). This role involves receiving meals from caterers, ensuring accurate counts and meal preferences per route, organizing and preparing meals for dispatch, and communicating effectively with drivers and the HDM team. The Expeditor will also identify areas for process improvement, support meal splitting and route adjustments, ensure safe food distribution practices, monitor food temperatures, and assist with timely driver dispatching and loading operations. Additionally, the role includes assisting drivers with meal packing, maintaining cleanliness of work areas, serving as a backup driver when needed, and providing general program support such as assisting in holiday or emergency planning and interacting with various stakeholders.

Requirements

Ability to communicate effectively including using RiseBoro’s tools (e.g., MS Teams, email).
Strong organizational skills with attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to lift up to 30 lbs.
Ability to stand for extended periods of time.
Ability to work effectively as a team.
Ability to work independently.
Ability to safely use kitchen equipment and appliances (warmers, freezers, etc.).
Knowledge of proper food handling and sanitation procedures.
Commitment to RiseBoro’s mission, vision, and values.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.).

Nice To Haves

High School Diploma or equivalent preferred.
Food handler’s license or prior completion of food safety coursework preferred.
Any relevant experience that provides the required knowledge and skills may be considered qualifying.

Responsibilities

Manage the distribution of cooked or catered meals to drivers and deliverers of Home Delivered Meals (HDML).
Receive meals from Caterers and CMOW, appropriately stock and inventory meals.
Ensure that each route has the accurate count and type of meals for each route.
Organize and prepare the correct client meal preferences per route, using HDM Route sheets or other systems to track routes and client meals.
Communicate with drivers and deliverers to ensure smooth daily meal expediting and route dispatching in a timely manner.
Communicate effectively with the HDM team using tools and systems available (e.g., MS Teams, email).
Identify areas of improvement and recommend solutions to continually improve process and workflow for timely expediting and quality meal delivery.
Support the Lead Expeditor in splitting meals to different routes, including when route shifts are needed, when making adjustments, and when planning coverage for all routes.
Follow all protocols and procedures for safe food distribution to avoid unsanitary practices or food-borne illness.
Conduct routine checks for meal and food temperatures to ensure food quality and report any issues.
Support timely dispatching of drivers from lots to ensure smooth expediting and loading operations.
Assist with routes to prevent overcrowding and timely operations to avoid delayed routes.
Assist drivers with packing home-delivered meals into trucks.
Move, unpack, and store food and supplies as required.
Clean, sanitize, and maintain the cleanliness of all work areas, floors, surfaces, and office spaces.
Serve as a backup driver/deliverer to cover any driver/deliver shortages or in case of emergencies.
Assist in holiday or emergency planning to ensure meal delivery to clients.
Interact directly with Seniors, staff, volunteers, program vendors, Case Management partners, DFTA, CMOW, and other organizations during site visits.
Perform other related duties as assigned by the manager.